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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on effective communication and incident management. Proficient in utilizing helpdesk systems to manage support requests and coordinate with technical teams.
Highest-signal resume keywords
Customer Help Desk Experience1st Line SupportIncident ManagementStrong English Communication SkillsMultitasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
InitiativeTime ManagementDesire to Learn
Tools & Technologies
Ticket/Helpdesk System
Industry Keywords
Client SupportTechnical SupportCustomer SatisfactionOn-Call SupportRotating Shift Pattern
About the role
Key responsibilities & impact- Serve as the first point of contact for clients seeking support on Callsign's products and services
- Engage with other teams to help prioritise and resolve issues
- Participate in an on-call rota to provide support outside of regular business hours
- Work a rotating shift pattern covering between 7:00 a.m. and 11:00 p.m.
- Handle communications via phone, email, and chat
- Utilise a ticket/helpdesk system to manage and track support requests
- Prioritise and manage multiple demands, coordinating activities with 2nd and 3rd line technical teams
- Respond efficiently and communicate clearly to ensure customer satisfaction
- Support incident management and coordinate, communicate, and resolve incidents as required
Requirements
What you’ll need- Previous experience in a customer help desk or 1st line support role
- Ability to estimate and execute tasks in a timely manner
- Be able to work with initiative and multitask effectively
- Strong English written & verbal communication skills
- A passion for technology, with at least 12 months of experience in a support role
- A desire to learn and continuously improve
- The successful candidate will already need to hold the right to work in the UK
Benefits
Comp & perks- Pension scheme with Scottish Widows
- Private medical cover with Vitality
- Life assurance (4x base salary)
- Personal Learning & Development Budget
- Cycle to Work Scheme
- Company Family Leave
- 25 days annual leave plus Callsign Bank Holiday
- Employee Volunteering Program