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Junior Infrastructure and Technology Analyst
Câmara de Comercialização de Energia Elétrica - CCEE (Chamber of Electric Energy Commercialization). Handle first- and second-level internal and external support tickets, on-site or remotely, for desktop, end-user computing, telephony, and connectivity services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-user computing environments, including hardware and software asset management, incident resolution, and security compliance. Proficient in scripting and automation using PowerShell and Python, with a strong foundation in Microsoft 365 administration and support.
Highest-signal resume keywords
End-User Computing SupportMicrosoft 365 AdministrationPowerShell ScriptingIncident ResolutionHardware Asset Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End-User ComputingIncident ManagementScriptingConfiguration ManagementSecurity ComplianceHardware ManagementSoftware DistributionVPN SupportWSUS ManagementTenable Vulnerability Management
Soft Skills
CommunicationTeamworkAdaptabilityNegotiationCreativity
Tools & Technologies
Microsoft 365GPO AdministrationPower AutomatePower Virtual AgentsSharePointVDI
Certifications & Qualifications
Microsoft Certifications
Industry Keywords
SLA TargetsTechnical SupportCabling InfrastructureAutomated Software DistributionEnergy Auctions
Tech Stack
Tools & technologiesPython
About the role
Key responsibilities & impact- Handle first- and second-level internal and external support tickets, on-site or remotely, for desktop, end-user computing, telephony, and connectivity services
- Contribute to meeting quality indicators and SLA targets
- Manage hardware and software assets and usage, including desktops, printers, and telephony equipment
- Manage access profiles and communication groups on CCEE’s internal platforms
- Resolve end-user computing incidents and problems ranging from low to high complexity
- Create and maintain documentation for technical hardware and software installation and configuration procedures
- Maintain cabling infrastructure
- Define and certify end-user computing software and hardware
- Support events and Energy Auctions by providing specialized technical support services
- Certify and apply security updates and compliance practices
- Keep the end-user computing environment up to date through automated software distribution
- Develop configuration techniques to enhance the security of end-user computing resources
- Support market participants in activating VPN communications
- Analyze the root causes of hardware and software configuration, usage, and compatibility issues
- Manage workstation patching through WSUS
- Manage vulnerabilities using Tenable
- Create automations in PowerShell and Python
Requirements
What you’ll need- Currently pursuing a bachelor’s degree in Computer Science, Systems Analysis, Software Engineering, Information Technology, Engineering, or a related field
- Strong communication, negotiation, creativity, teamwork, dynamism, and adaptability skills
- Experience administering Microsoft 365
- Experience administering GPOs for users and workstations
- Knowledge of Power Automate is a plus
- Knowledge of Power Virtual Agents is a plus
- Experience developing scripts using Microsoft tools
- Knowledge of SharePoint
- Knowledge of VDI
- Microsoft certifications
Benefits
Comp & perks- Health and dental insurance
- Psychosocial assistance
- Mental Health Program
- Wellness Center with doctors, nutritionists, reflexology, massage therapy, and personal trainers
- Fitness support
- Pet benefits
- Childcare assistance
- Prescription medication assistance
- Home office allowance
- Meal, food, and mobility allowances
- Transportation allowance
- Time-off-in-lieu calendar
- Birthday Day Off
- Extended parental leave
- Language learning subsidy program
- Private pension plan
- Profit-sharing program
- Life insurance
- Vaccination campaigns
- Pregnancy support program
- Chronic disease management
- Executive health checkup
- Hybrid work