FEP Trainer I-III

Cambia Health Solutions

. Research, develop, and deliver operational training .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $47 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering operational training programs, with a strong focus on curriculum design, learner needs assessment, and performance evaluation. Proficient in utilizing various training methodologies and tools to enhance knowledge transfer and engagement in both in-person and virtual settings.

Highest-signal resume keywords

Curriculum Design and DevelopmentLearner Needs AssessmentTraining Delivery in Matrixed EnvironmentStrong Written and Verbal Communication SkillsExperience with AI Tools and Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Curriculum DesignPerformance EvaluationOperational Training DevelopmentDocument DesignNeeds AnalysisConflict ManagementProblem SolvingAdministrative SkillsKnowledge Management SystemsTraining Content Development

Soft Skills

CoachingFacilitationMotivationInterpersonal SkillsDiplomatic Skills

Tools & Technologies

AI Tools and TechnologiesKnowledge Management Systems

Certifications & Qualifications

Bachelor's Degree in EducationBachelor's Degree in Communications

Industry Keywords

Operational AreasCustomer ServiceClaimsMembershipMatrixed Environment

About the role

Key responsibilities & impact

Research, develop, and deliver operational training
Partner with leaders and subject matter experts to identify learning needs
Serve as systems and process expert
Evaluate participant performance
Develop limited training content and keep materials current and consistent
Deliver Regence operations training in person and virtually, individually and in groups
Manage classroom activities for diverse audiences
Track and report learner performance and communicate progress or concerns to business leaders
Assess participant performance and conduct routine audits
Adjust training delivery in real time to ensure knowledge transfer
Maintain knowledge of operations systems and changes through practice, meetings, observations, and monitoring
Stay current on industry updates and best practices and recommend improvements
Research, author, and maintain operational content in knowledge management systems
Trainer II: develop comprehensive training materials and deliver new-employee and ongoing training programs
Trainer II: analyze trainee performance, conduct audits, provide feedback, perform needs analyses, and guide Trainer I
Trainer III: develop curriculum for new products, processes, and system rollouts
Trainer III: create remediation plans, align learning with business objectives, serve as subject matter expert, and mentor Trainers I and II
Perform other duties as assigned, including project and leadership support

Requirements

What you’ll need

Trainer I: 2 years in operational areas such as customer service, claims, or membership, and/or delivering training in a matrixed environment
Trainer II: Bachelor's degree in education, communications, or a related field
Trainer II: 3 years in operational areas such as customer service, claims, and membership, plus experience delivering training in a matrixed environment
Trainer III: Bachelor's degree in education, communications, or a related field
Trainer III: 4 years in operational areas such as customer service and claims, plus 2 years delivering training in a matrixed environment
Equivalent combinations of education and experience will be considered
Ability to command audience attention while training in person and virtually
Strong business writing, grammar, sentence structure, editing, and document design skills
Ability to translate complex technical concepts into understandable documentation
Competency analyzing and responding to problem situations
Ability to manage multiple tasks and independently prioritize workload
Experience with AI tools and technologies highly desired
Strong written and verbal communication skills
Ability to coach, facilitate, motivate, and inspire learners
Ability to work independently or within a team
Strong interpersonal and diplomatic skills
Trainer II: learner needs assessment, conflict management, problem solving, administrative skills, and ability to motivate learners to Operations standards
Trainer III: training curriculum design and development using learning theory, learning styles, and measurable objectives; business-requirement analysis; learner needs assessment; and stakeholder relationship management
Wired internet connection required for work-from-home option; satellite or cellular connections not accepted
Minimum internet speeds of 5Mb upload and 10Mb download
Access to a personal mobile device required for MFA
Background check required

Benefits

Comp & perks

Competitive base pay
5% bonus target
Medical, dental and vision coverage for employees and eligible family members, including mental health benefits
Annual employer contribution to a health savings account
Generous paid time off
10 company-paid holidays
401(k) retirement plan with significant company match
Potential discretionary retirement contribution based on company performance, with no vesting period
Up to 12 weeks of paid parental time off after 12 months of continuous service
Wellness programs with participation rewards
Employee Assistance Fund
Commute and parking benefits
Flexible work-from-home options
Employee resource groups
Professional growth and career development opportunities
Community outreach participation opportunities