Manager, Enterprise Support Center

Cambia Health Solutions

. Plan, manage, and prioritize corporate- or division-wide IT support activities .

Posted 10/9/2026full-timeUnited StatesMid-LevelSenior💰 $137,700 - $186,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support management, project management, and ITIL service management processes, with a strong focus on leadership, problem resolution, and operational efficiency. Proven ability to analyze complex technical issues and implement innovative solutions while ensuring compliance with service-level agreements.

Highest-signal resume keywords

ITIL Service ManagementProject ManagementLeadership ExperienceTechnical TroubleshootingHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProblem ManagementTechnical TroubleshootingBudget ManagementData AnalysisService-Level Agreement ComplianceCapacity PlanningPerformance TuningChange ManagementConfiguration Management

Soft Skills

Customer Service SkillsNegotiation AbilitiesCommunication SkillsLeadership and MentoringOrganizational Skills

Tools & Technologies

Microsoft WindowsMicrosoft OutlookIT Support ToolsDisaster Recovery StandardsStatistical Analysis Tools

Industry Keywords

Information TechnologyHelp DeskNetwork Operations CenterHealthcare IndustryBusiness Continuity

About the role

Key responsibilities & impact

Plan, manage, and prioritize corporate- or division-wide IT support activities
Lead the Support Center team and ensure efficient execution of IT support processes
Manage complex projects, provide detailed analysis, and communicate problem-resolution efforts
Forecast resources to complete projects within scope, timeline, and budget
Participate in SWAT Team problem identification and resolution during critical outages and disaster recovery
Provide input on business continuity issues and improvements to supported systems and processes
Contribute to daily operations and strategic direction of the IT Infrastructure Organization
Coordinate communication and cooperation between the Support Center and other IT support groups
Implement and improve ITIL service management processes, including Change, Configuration, Problem, and Incident Management
Provide leadership and mentoring for up to 25 staff members across multiple geographic locations
Coordinate projects with other work groups and ensure timely completion
Develop technology programs and procedures for standardization, reliability, capacity planning, and performance tuning
Implement continuous service improvement and prevent recurring problems
Manage contract and service-level compliance for customers and vendors
Monitor and measure service effectiveness for internal and external customers
Meet with business management to understand issues, communicate team capabilities, and improve services
Collect and analyze statistical data, identify problem trends, and recommend proactive solutions
Coordinate computer-environment changes with supervisors and facilities management
Support disaster recovery testing, backups, and standards
Establish and maintain service-level agreements
Align tactical support resources with organizational strategy
Develop and manage assigned cost-center budgets
Ensure timely problem resolution and adherence to security, safety, and emergency procedures

Requirements

What you’ll need

Bachelor's degree in Information Systems, Computer Science or Business and a minimum of five years of work related experience; or, in lieu of the college degree, a minimum of eight years of relevant work experience in the information systems field plus a minimum of four years in a leadership or management position
Six years of combined technology and/or Help Desk industry experience
Four years of progressively responsible leadership experience managing production and operations support teams
Ability to organize and direct the Cambia-wide Network Operations Center (NOC)
In-depth knowledge of information technology, procedures, security administration, and Problem Management practices
Technical knowledge of Microsoft Windows, Outlook, and security administration
Ability to analyze complex technical problems and provide innovative solutions
Ability to present highly technical concepts and recommendations verbally and in writing
Negotiation abilities with customers, vendors and peers
Knowledge of finance/budget principles and practices
Project management skills, including organizing, planning, and executing projects through implementation
Technical troubleshooting, problem analysis, and problem resolution skills
Knowledge of the healthcare industry
Customer service skills
Ability to negotiate competing resources and generate consensus
Ability to work in a hybrid arrangement, three days per week in the office
Background check required
Personal mobile device required for MFA
Wired internet connection required for work-from-home option, with minimum 5 Mb upload and 10 Mb download speeds

Benefits

Comp & perks

Competitive salary
Market-leading 401(k) with a significant company match
Bonus opportunities
Medical, dental and vision coverage for employees and eligible family members, including mental health benefits
Annual employer contribution to a health savings account
Generous paid time off
10 company-paid holidays
Market-leading retirement plan with potential discretionary contribution based on company performance and no vesting period
Up to 12 weeks of paid parental time off (after 12 months of continuous service)
Award-winning wellness programs
Employee Assistance Fund
Commute and parking benefits
Work from home options for most roles
Employee resource groups
Cambia-supported community outreach programs