Manager, Operations, Technical Services

Cambia Health Solutions

. Execute and implement strategic plans and vision for Operations Technical Services .

Posted 10/9/2026full-timeUnited StatesSeniorLead💰 $103,000 - $188,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Operations Technical Services, focusing on data architecture, reporting solutions, and team leadership. Proven ability to manage complex projects, ensure compliance with privacy regulations, and drive strategic initiatives in health insurance operations.

Highest-signal resume keywords

Data ArchitectureBusiness Intelligence SolutionsTeam LeadershipHealth Insurance OperationsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisETL ProcessesData ModelingSystem DesignReporting DevelopmentData TransformationBusiness Requirements DocumentationPerformance ManagementBudgetingStrategic Planning

Soft Skills

CoachingMotivating TeamsCommunicationCollaborationEmployee Development

Tools & Technologies

AI ToolsBusiness Intelligence ToolsData Discovery ToolsDashboardsData Marts

Industry Keywords

Health Insurance OperationsCustomer ServiceClaimsMembershipProvider OperationsData SecurityPrivacy RegulationsCost Containment StrategiesMedical Management ProgramsData Quality Requirements

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Execute and implement strategic plans and vision for Operations Technical Services
Lead Operations division data and reporting initiatives
Oversee development of reports, dashboards, extracts, data marts, small applications, and testing processes
Manage business/data analysts and programmer analysts delivering operational solutions and business intelligence
Handle performance reviews, employee development, hiring, coaching, retention, and accountability for direct reports
Provide strategic leadership and communication to teams across multiple locations
Plan and implement technical services strategy by assembling teams, assigning responsibilities, identifying resources, and providing guidance
Partner with Operations stakeholders to identify information needs and automate ad-hoc data analysis
Develop reporting and data solutions compliant with privacy regulations and policies
Oversee data architecture, transformation, stewardship, end-user self-service, and data controls for feeds and ETL processes
Collaborate across departments, Operations BI teams, vendors, and support relationships to resolve issues
Develop solution roadmaps for access to reporting, BI, and data discovery tools
Stay current with medical management programs, cost containment strategies, medical technology, and market conditions
Deliver requirement analysis, system design, data models, program development, testing, and documentation
Supervise 4–6 FTEs

Requirements

What you’ll need

Bachelor's degree in Computer Science, Mathematics, Business Administration, Engineering, or a related field
Minimum 10 years of related professional experience
Minimum 3 years of supervisory/leadership experience
Equivalent combination of appropriate education and experience accepted
Ability to develop and lead teams, including hiring, goal setting, coaching, and development
Resource and project management experience, including budgeting, strategic planning, success measures, and deliverables
Domain expertise in health insurance operations, including Customer Service, Claims, Membership, and/or Provider Operations
Understanding of data use in business processes and data security, privacy, and quality requirements
Knowledge of health plan operations, health plan data sources and structures, and cost containment strategies
Ability to adapt to changing technologies and methodologies
Ability to define and document business requirements and translate them into technical solutions
Ability to develop solutions for conflicting Business Intelligence needs
Experience establishing deliverables for large-scale, complex projects
Ability to motivate teams and work with internal and external customers
Experience with AI tools and technologies highly desired
Background check required
Wired internet connection required for work-from-home options, with minimum 5Mb upload and 10Mb download speeds
Personal mobile device required for Multi-Factor Authentication

Benefits

Comp & perks

Bonus target of 15%
Medical, dental and vision coverage for employees and eligible family members, including mental health benefits
Annual employer contribution to a health savings account
Generous paid time off varying by role and tenure
10 company-paid holidays
Market-leading 401(k) with company match
Potential discretionary retirement contribution based on company performance, with no vesting period
Up to 12 weeks of paid parental time off after 12 months of continuous service
Award-winning wellness programs that reward participation
Employee Assistance Fund
Commute and parking benefits
Work-from-home options for most roles, subject to wired internet requirements
Employee resource groups
Cambia-supported community outreach programs
Personal mobile device access for Multi-Factor Authentication