Temporary Customer Service Professional I

Cambia Health Solutions

. Serve as a guide and advocate for callers .

Posted 11/7/2026full-timeRemote • United StatesJunior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle complex inquiries and provide accurate information while maintaining confidentiality. Proficient in navigating multiple applications and utilizing AI tools to enhance caller experience.

Highest-signal resume keywords

Customer Service ExperienceKnowledge Of Medical TerminologyProficient PC SkillsAbility To Handle Confidential InformationExperience With AI Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mathematical ConceptsMedical CodingCall Center ExperienceCustomer Contact ExperienceNavigating Multiple Applications

Soft Skills

Communication SkillsProblem-SolvingAdaptabilityCollaborationAttention To Detail

Tools & Technologies

AI ToolsPC ApplicationsHigh-Speed InternetMobile Device For MFA

Industry Keywords

InsuranceRetailBankingMedical OfficeConfidentiality

About the role

Key responsibilities & impact

Serve as a guide and advocate for callers
Answer questions about benefits, claims and eligibility
Handle incoming calls on recorded lines from providers, members and current or potential subscribers
Research and resolve questions and complex issues
Provide accurate, compliant and professional information
Tailor communications to callers’ needs
Identify and address potentially difficult issues proactively
Prioritize caller satisfaction while representing Cambia’s mission and values
Collaborate with teams and improve skills through feedback and learning

Requirements

What you’ll need

High school diploma or equivalent
6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience
Proficient PC skills and ability to navigate multiple applications while on calls
Ability to apply mathematical concepts and calculations
Ability to handle sensitive and confidential information with discretion
Knowledge of medical terminology and coding preferred
Experience with AI tools and technologies highly desired
May be required to work overtime and outside normal hours
High-speed internet connection required
Private, distraction-free workspace required
Wired internet connection (not satellite or cellular), with minimum upload speed of 5Mb and download speed of 10Mb for work-from-home option
Access to a personal mobile device for MFA setup
Background check required

Benefits

Comp & perks

Competitive pay
Career growth opportunities
Flexible and remote work options
Work from home options
Employee resource groups
Cambia-supported community outreach programs
Personal mobile device access for MFA setup (required equipment/access support)