Customer Service Agent

Camping World

. Handle heavy inbound calls relating to RV use and service .

Posted 11/3/2026full-timeIsland Lake • Illinois • United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on complaint resolution and effective communication. Proficient in utilizing CRM systems and Microsoft Office while maintaining a positive attitude in customer interactions.

Highest-signal resume keywords

Customer ServiceComplaint ResolutionSalesforce ExperienceBilingual AbilitiesMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceComplaint ResolutionSalesforce ExperienceWindows Environment NavigationTyping Speed of 45-50 WPM

Soft Skills

Positive AttitudeEffective CommunicationCustomer EngagementProblem Solving

Industry Keywords

RVingCampingOutdoor Activities

About the role

Key responsibilities & impact

Handle heavy inbound calls relating to RV use and service
Intake customer complaints
Log accurate records of conversations
Appropriately route inbound customer calls through the call center
Listen to and understand the full scope of customer issues, challenges, or concerns
Maintain the professionalism customers and members deserve
Provide exemplary customer service on every customer engagement
Help find resolutions to customer concerns

Requirements

What you’ll need

High school diploma or working towards diploma, GED or equivalent is required
2 to 4 years of experience with customer service or complaint resolution preferred
Bilingual abilities are a plus
Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products
Ability to learn new software as needed
Minimum of 45-50 WPM
Experience working in Salesforce or other enterprise-level CRM systems preferred
Passion for the outdoors with personal experience and proven knowledge participating in outside activities like RVing, Camping, etc.
Proven ability to engage customers and deliver unparalleled customer service every day
Positive, can-do attitude and enjoyment of connecting and interacting with customers
Ability to communicate, both verbally and written, clearly and concisely in English is required
Must be willing to work a flexible schedule based on business needs, including evenings, weekends and holidays as needed

Benefits

Comp & perks

Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave (if eligibility is met)
Tuition Reimbursement (if eligibility is met)
On-the-job training opportunities
Comprehensive benefit package including medical, dental, vision and more for full-time associates
Dental & vision coverage access for part-time associates