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Assistant General Manager
Campus Life & Style. Provide support, mentorship and direction to ensure high Employee and Resident engagement .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property management, including proficiency in Property Management Software (Entrata), budgeting, and compliance with Fair Housing Laws. Strong leadership capabilities in team development, resident engagement, and operational management are essential.
Highest-signal resume keywords
Property Management Software (Entrata)Fair Housing LawsBudget ManagementStaff DevelopmentMarket Rate and LIHTC Programs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BudgetingOperations ManagementSchedulingMarket AnalysisLease Processing
Soft Skills
MentorshipCommunicationTeam LeadershipCustomer Experience ManagementProblem Solving
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft Excel
Industry Keywords
Student HousingMulti-Family HousingEmployee EngagementResident RelationsOccupancy Management
About the role
Key responsibilities & impact- Provide support, mentorship and direction to ensure high Employee and Resident engagement
- Act as General Manager in their absence
- Set Service Excellence standards and lead community teams
- Promote harmonious relations among residents, parents, staff and the surrounding community
- Assist with training, coaching, development and leadership of team members
- Coordinate, schedule and supervise contracted services including pest control, trash collection, landscaping, snow removal, turn contractors and major repair contractors
- Respond to and advise on market, physical condition, policies, procedures and onsite emergencies
- Deliver legal and resident notices and file evictions in compliance with policy and local ordinances
- Manage resident accounts and utility billing; coordinate accounts receivable, auditing and documentation
- Oversee curb appeal, common areas and preventative maintenance
- Inspect grounds, interiors, resident amenities and common areas for code and company-standard compliance
- Coordinate work orders with staff and vendors and maintain resident communication and satisfaction
- Maintain occupancy at or above 99% and collections at or above 98% of potential income
- Process leases and audit property management software and leases
- Oversee collections and keep delinquencies under 2% of income
- Improve net operating income through cost control, revenue improvement and budget management
- Assist with monthly reports, budget targets and variance reports
- Submit paperwork for invoicing, payroll and hiring
- Manage customer sales interactions and customer experience initiatives
- Manage promotional materials and property incentives within marketing and concession budgets
- Partner with the Centralized Sales Team on sales and revenue goals
- Attract candidates, hire team members and improve employee retention
Requirements
What you’ll need- A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience
- Proficiency in Microsoft Outlook, Word, and Excel
- Proficiency in Property Management software (Entrata)
- Working knowledge of market rate and LIHTC programs
- Working knowledge of Fair Housing Laws and EEO Laws
- Strong skills in hiring and staff development, budgeting and marketing planning, scheduling & managing operations
- Entrepreneurial mindset and willingness to challenge the status quo
- Personal drive to grow within the company
Benefits
Comp & perks- Generous paid time off
- 401(k) matching
- Health, Dental and Vision
- Employee assistance program
- Flexible spending account
- Health savings account
- Life insurance
- Parental leave
- Professional development assistance
- Relocation assistance
- Unparalleled company culture
- Opportunities for growth and advancement
- Fun and flexible work environment