Business Analyst

Candescent

. Coordinate the operational lifecycle of Professional Services statements of work, work orders, change requests, quotes, and related commercial requests .

Posted 11/11/2026full-timeRemote • SerbiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating Professional Services project lifecycles, including managing statements of work, pricing models, and financial attributes. Proficient in reconciling data across enterprise systems and ensuring effective communication with stakeholders.

Highest-signal resume keywords

Project Lifecycle ManagementData ReconciliationRequirements GatheringProcess MappingNetSuite Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business OperationsProfessional Services OperationsRevenue ForecastingPricing ProcessesBilling Processes

Soft Skills

Analytical SkillsStakeholder ManagementEffective CommunicationIndependent Work Management

Tools & Technologies

NetSuiteSalesforceSmartsheetPower BIMicrosoft Excel

Industry Keywords

Statements of WorkOperational ControlsException ReportingProcess Performance MetricsWorkflow Automation

About the role

Key responsibilities & impact

Coordinate the operational lifecycle of Professional Services statements of work, work orders, change requests, quotes, and related commercial requests
Review incoming requests for completeness and route work to appropriate experts
Track requests through completion and resolve stalled or incomplete work
Maintain pricing worksheets, commercial assumptions, annual uplifts, support-window pricing, and standardized pricing models
Validate project and financial information before project creation
Create or coordinate NetSuite project setup, including project records, tasks, milestones, charge rules, and financial attributes
Validate handoffs among Salesforce, Smartsheet, NetSuite, and related systems
Coordinate exceptions when automated project creation or system integration fails
Monitor contractual, delivery, and billing milestones and coordinate corrective action
Support reconciliation across project, financial, billing, and forecasting systems
Conduct forecast reviews with Project Managers and maintain accurate forecast information
Develop reporting for overdue milestones, forecast movement, billing risk, data quality, and workflow exceptions
Validate opportunities, purchase orders, and commercial documentation
Coordinate project manager assignments and operational handoffs
Coordinate purchase-order requests and provide required vendor information
Maintain standard operating procedures, process maps, controls, business rules, and exception guidance
Translate operational problems into business requirements, user stories, acceptance criteria, and automation opportunities
Partner with Tools Engineering on Salesforce, Smartsheet, NetSuite, Power BI, integration, and workflow improvements
Participate in user acceptance testing, release validation, adoption, and post-implementation measurement

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Accounting, Information Systems, Operations, or a related field, or equivalent relevant experience
Five or more years of experience in Business Operations, Professional Services Operations, Finance Operations, Sales Operations, Business Analysis, or a related discipline
Experience supporting Professional Services project lifecycles, including SOWs, project setup, milestones, revenue forecasting, pricing, and billing processes
Demonstrated ability to reconcile data across enterprise systems and resolve operational inconsistencies
Strong requirements gathering, process mapping, documentation, analytical, and stakeholder-management skills
Ability to independently manage multiple operational workstreams and communicate effectively with Project Managers, Sales, Finance, Engineering, and senior leaders
Preferred: Experience with NetSuite project management, project accounting, milestones, charge rules, or billing
Preferred: Experience with Salesforce, Smartsheet, Zuora, Power BI, SharePoint, and advanced Microsoft Excel
Preferred: Experience with Professional Services Automation platforms, workflow automation, system integrations, and user acceptance testing
Preferred: Experience creating operational controls, exception reporting, and process performance metrics