Customer Support Specialist – SaaS, Digital Products

Cannaleo Digital GmbH

. Support pharmacies with technical and application-related questions via tickets, email, phone, and occasional video calls .

Posted 10/27/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and a structured approach to problem-solving while providing exceptional customer support for SaaS and digital platforms. Proficient in creating and improving documentation, workflows, and standards, with a focus on collaboration across teams.

Highest-signal resume keywords

Customer Support ExperienceAnalytical SkillsTechnical UnderstandingProficiency in Excel/Google SheetsFluent in German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAnalytical SkillsTechnical UnderstandingExperience with CMSExperience with DatabasesSQL Knowledge

Soft Skills

CuriosityQuick Grasp of New ConceptsWillingness to Learn

Tools & Technologies

Zoho DeskZendesk

Industry Keywords

SaaSDigital Platforms

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support pharmacies with technical and application-related questions via tickets, email, phone, and occasional video calls
Analyze issues, narrow down faults, and systematically compile relevant information
Develop your own solutions rather than simply forwarding problems
Identify recurring issues and develop improvement suggestions
Support the implementation of process improvements
Create and continuously improve internal documentation, workflows, and standards
Collaborate closely with Product, Development, and other teams
Support the rollout of new features and releases
Take on responsibility for product areas or product categories in the future

Requirements

What you’ll need

Experience in customer support, ideally for SaaS, digital platforms, or products requiring explanation
Confident using Excel/Google Sheets and ticketing systems such as Zoho Desk or Zendesk
Basic technical understanding
Experience with CMS, databases, or SQL is a plus
Strong analytical and structured approach to work
Very good written and spoken German
English skills are a plus
Curiosity, a quick grasp of new concepts, and willingness to learn about new topics

Benefits

Comp & perks

Permanent employment contract
30 days of annual leave
Corporate benefits: Exclusive discounts with numerous partners
Flexible working hours
Regular discussions and concrete opportunities for personal and professional development
Structured people onboarding with clear processes and designated points of contact
Responsibility and room to make an impact
Innovative environment focused on digital healthcare and cannabis solutions
Diverse projects and exciting challenges
Flat hierarchies, open communication, and short decision-making paths