Customer Support Specialist – SaaS, Digital Products

Cannaleo Digital GmbH

. Support pharmacies with technical and product-related questions via tickets, email, phone, and occasional video calls .

Posted 10/6/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and a structured approach to problem-solving while providing exceptional customer support for SaaS products. Capable of developing solutions independently and effectively communicating complex topics in both German and English.

Highest-signal resume keywords

Customer Support ExperienceProficiency With Excel/Google SheetsExperience With Ticketing SystemsBasic Technical UnderstandingExcellent Written And Spoken German

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Analytical SkillsProblem-SolvingTechnical SupportSaaS Product KnowledgeCMS PlatformsDatabasesSQL

Soft Skills

EmpathyAccountabilitySolution-Oriented MindsetClear CommunicationWillingness To Learn

Tools & Technologies

Zoho DeskZendesk

Industry Keywords

Digital PlatformsInternal DocumentationWorkflowsProcess Improvements

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support pharmacies with technical and product-related questions via tickets, email, phone, and occasional video calls
Analyze and narrow down issues and systematically compile relevant information
Develop your own solutions rather than simply forwarding problems
Identify recurring issues and support the implementation of process improvements
Create and continuously improve internal documentation, workflows, and standards
Work closely with Product, Development, and other teams
Support the rollout of new features and releases
Take on responsibility for specific product areas or product categories over time

Requirements

What you’ll need

Experience in customer support, ideally for SaaS products, digital platforms, or products requiring explanation and guidance
Proficiency with digital tools such as Excel/Google Sheets and ticketing systems (e.g., Zoho Desk, Zendesk)
Basic technical understanding; experience with CMS platforms, databases, or SQL is a plus
Strong analytical and structured approach to work
Excellent written and spoken German
English language skills are a plus
Willingness to quickly learn new systems, products, and technical concepts
Independent, accountable, and solution-oriented way of working
Ability to explain complex topics clearly, empathetically, and professionally

Benefits

Comp & perks

30 days of paid vacation
Exclusive discounts with numerous partner companies (Corporate Benefits)
Flexible working hours
Regular feedback meetings
Specific opportunities for personal and professional development
Structured people onboarding with clear processes and designated contacts
Responsibility and room to shape your work
Innovative digital healthcare solutions and a diverse range of projects