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Patient Enrollment Coordinator
Cano Health. Discuss enrollment and eligibility options with members and non-members .
About the role
Key responsibilities & impact- Discuss enrollment and eligibility options with members and non-members
- Guide patients and prospective patients through insurance and cash-pay processes
- Explain payment plan options and assist with membership enrollment or credit applications
- Represent Cano Health professionally and provide center tours
- Explain Cano Health services, products, healthcare access, service costs, health plans, and payment plans
- Identify prospect and member needs and answer questions
- Collaborate with health plan agents and brokers
- Achieve monthly, quarterly, and annual enrollment goals and growth targets
- Verify insurance and benefit coverage for each service provided
- Maintain communication and follow up with current members to prevent loss of benefit coverage
- Collaborate with Community Outreach associates on center and community events
- Generate and submit reports on new insured and cash-pay member enrollment
- Deliver presentations, attend meetings, and distribute educational materials
- Maintain supplies, equipment, informational materials, and promotional items
- Communicate with fellow associates to identify opportunities to enhance membership growth
- Work with little indirect supervision to achieve goals and objectives
- Travel or drive to assigned clinics as needed
- No supervisory responsibilities
Requirements
What you’ll need- Minimum 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry)
- Demonstrated exceptional networking and negotiation skills
- Demonstrated strong public speaking and presentation skills
- Ability to work in a fast-paced, team-oriented environment with little supervision
- Highly detail-oriented with outstanding customer service skills
- Enthusiastic professional able to build relationships with internal and external customers
- Ability to anticipate project needs, discern work priorities, and meet deadlines with little supervision
- Willingness to work occasional evenings and weekends
- Required high school education
- Fluent in English and the primary language of the target population (e.g., Spanish)
- IT proficiency with electronic medical records, preferably eCW, health plan portals, Care Credit, Microsoft SharePoint, Excel, Outlook, and Teams
- Understanding of Medicaid and Medicare, including healthcare markets
- Sales and marketing experience highly preferred
- Previous healthcare marketing, enrollment, and/or grassroots/community outreach experience a plus
- Ability to stand, sit, walk, occasionally climb, and lift up to 50 lbs.
- Ability to perform typing, standing, sitting, stooping, and occasional climbing
- Ability to travel/drive to assigned clinics (0–25%)
Benefits
Comp & perks- Equal opportunity/affirmative action employer
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions