Senior Client Support Analyst

Canoe Intelligence

. Become a Canoe product expert and understand how its proprietary machine learning technology adds value to client workflows .

Posted 9/22/2026full-timeUnited StatesSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Canoe's proprietary machine learning technology and client support processes, with a strong focus on troubleshooting, client training, and cross-functional collaboration. Proficient in SQL, APIs, and Python, with experience in client support tools and a client-centric approach to problem-solving.

Highest-signal resume keywords

Client SupportSQLAPIsPythonSalesforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPIsPythonClient Support ToolingData Analysis

Soft Skills

Client-CentricCollaborativeAnalyticalProblem-SolvingDetail-Oriented

Tools & Technologies

SalesforceZendeskJiraConfluence

Industry Keywords

Management ConsultingBusiness Process OutsourcingTechnology-Related Professional ServicesAlternative Investments

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Become a Canoe product expert and understand how its proprietary machine learning technology adds value to client workflows
Troubleshoot and resolve complex client-reported issues
Serve as an escalation point for Canoe’s production customer base and junior support resources
Answer cases involving how-to guidance, troubleshooting, and training
Lead cross-functionally with Canoe teams to resolve client inquiries
Respond to client inquiries consistently, concisely, and in a timely manner
Immediately take ownership of urgent or critical client issues
Educate new and existing resources on functionality and internal processes
Collaborate with the Product team to relay ideas and feedback and track reported bug resolution
Coordinate with the Data Operations Team to incorporate client feedback into Canoe’s technology
Work directly with Relationship Management on escalated client situations
Contribute videos and articles to Canoe’s Knowledge Base
Conduct client training on foundational functionality and best practices
Provide input on larger Support initiatives and lead related projects
Act as a technical contact for customers and internal resources regarding how-to guidance, troubleshooting, training, the Canoe API, and other product integrations
Report to the Manager of Client Support

Requirements

What you’ll need

Client-centric; genuine interest in delivering results for customers
Collaborative working style and willingness to share best practices and support teammates
Ability to self-start early in the day, prior to US business hours
Analytical, data-driven, detail-oriented, and resourceful
Problem-solving ability and willingness to dive into details
Basic understanding of SQL, APIs, and Python
Experience, including internships, with client support tooling and reporting such as Salesforce, Zendesk, Jira, and Confluence
Prior experience, including internships, with management consulting, business process outsourcing, or technology-related professional services preferred
Knowledge of alternative investments preferred

Benefits

Comp & perks

Medical, dental, vision benefits
Flexible PTO
401(k)
Flexible work from home policy
Home office stipend
Employee Assistance Program
Gym/Wifi reimbursement
Education assistance
Parental Leave
Bonus (amount not specified)