Senior Support Analyst

Canoe Intelligence

. Become a Canoe product expert and understand how its proprietary machine learning technology adds value to client workflows .

Posted 9/22/2026full-timeUnited StatesSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Canoe's proprietary machine learning technology and client support processes, with a strong focus on troubleshooting, client training, and cross-functional collaboration. Proficient in SQL, APIs, and Python, with experience in client support tools and a commitment to delivering exceptional customer service.

Highest-signal resume keywords

Client SupportSQLAPIsPythonSalesforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPIsPythonClient SupportTroubleshootingData AnalysisTechnical TrainingKnowledge Base ContributionBug TrackingData Collection

Soft Skills

Client-CentricCollaborativeAnalyticalDetail-OrientedProblem-Solver

Tools & Technologies

SalesforceZendeskJiraConfluence

Industry Keywords

Machine LearningAlternative InvestmentsManagement ConsultingBusiness Process OutsourcingTechnology-Related Professional Services

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Become a Canoe product expert and understand how its proprietary machine learning technology adds value to client workflows
Troubleshoot and resolve complex client-reported issues
Serve as an escalation point for Canoe’s production customers and junior support resources
Answer cases related to how-to questions, troubleshooting, and training
Lead cross-functionally with Canoe teams to solve client inquiries
Respond to client inquiries consistently, concisely, and promptly
Immediately take on urgent or critical client issues
Educate new and existing resources on functionality and internal processes
Collaborate with Product to relay ideas and feedback and track bug resolution
Coordinate with Data Operations to incorporate client feedback into technology and improve systematic data collection
Work with Relationship Management on escalated client situations
Contribute videos and articles to Canoe’s Knowledge Base
Conduct client training on foundational functionality and best practices
Act as a thought partner and lead projects involving Support
Serve as a technical contact for customers and internal resources regarding how-to questions, troubleshooting, training, the Canoe API, and other product integrations
Report to the Manager of Support

Requirements

What you’ll need

Client-centric; genuine interest in delivering results for customers
Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
Can thrive as a self-starter early in the day, prior to US business hours
Analytical, data-driven, detail-oriented, and resourceful
Problem-solver who thrives in diving into details when required
Basic understanding of SQL, APIs, and Python
Experience, including internships, with client support tooling and reporting such as Salesforce, Zendesk, Jira, and Confluence
Enjoys leaning into new initiatives, specifically AI initiatives
Preferred: prior experience, including internships, with management consulting, business process outsourcing, or technology-related professional services
Preferred: knowledge of alternative investments

Benefits

Comp & perks

Medical, dental, vision benefits
Flexible PTO
401(k)
Flexible work from home policy
Home office stipend
Employee Assistance Program
Gym/Wifi reimbursement
Education assistance
Parental Leave
Bonus based on Jacksonville salary
Equal opportunity employment