Support Analyst

Canoe Intelligence

. Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to client workflows .

Posted 10/22/2026full-timeUnited StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Canoe's machine learning technology and client support processes, with a strong focus on delivering results and optimizing workflows through AI initiatives. Capable of conducting client training and collaborating cross-functionally to enhance product functionality and client satisfaction.

Highest-signal resume keywords

Client Support Tooling ExperienceTechnical Troubleshooting SkillsAI Workflow OptimizationAnalytical Problem-SolvingCollaboration and Team Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingData AnalysisClient TrainingWorkflow StreamliningMachine Learning Understanding

Soft Skills

Client-Centric ApproachDetail-OrientedResourcefulnessCollaborative MindsetProblem-Solving

Tools & Technologies

ZendeskSalesforceJiraConfluenceSnowflakeDatadog

Industry Keywords

Alternative InvestmentsManagement ConsultingBusiness Process OutsourcingTechnology-Related Professional Services

About the role

Key responsibilities & impact

Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to client workflows
Serve as first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training
Work cross-functionally with Canoe teams to solve client inquiries and streamline processes
Respond to client inquiries consistently, concisely, and timely
Collaborate with the Product team to relay ideas and feedback and track reported bug resolution
Coordinate with the Data Team to incorporate client feedback into Canoe’s technology
Contribute to maintenance of the Canoe Help Center
Conduct client training on foundational functionality and best practices
Contribute to Support roadmap projects concerning AI adoption and workflow optimization

Requirements

What you’ll need

Client-centric; a genuine interest to deliver results for customers
Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
Analytical, data-driven self-starter that is detailed-oriented and resourceful
Problem-solver who thrives in diving into details when required
Technically proficient; able to troubleshoot technical issues and relay technical information in a digestible manner
Enjoys leaning in on new initiatives, specifically AI initiatives
Experience (including internships) with client support tooling and reporting, such as Zendesk, Salesforce, Jira, Confluence, Snowflake, and Datadog
Experience streamlining workflows with AI tooling
Knowledge of alternative investments
Prior experience (including internships) with management consulting, business process outsourcing, or technology-related professional services

Benefits

Comp & perks

Merit increases
Incentive compensation (exempt roles only)
Paid holidays
Paid time off
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
401(k) + match
Life insurance
Various wellness programs