Customer Care Representative, Bilingual

Canopy Growth Corporation

. Answer inbound phone calls and incoming/outgoing inquiries via phone, email, or chat .

Posted 10/6/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle inquiries and provide accurate information regarding Health Canada regulations and medical options. Proficient in administrative tasks, data entry, and utilizing technology for effective communication and problem resolution.

Highest-signal resume keywords

Customer Service ExperienceG-Suite ProficiencyBilingualismAdministrative SkillsProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryReport PreparationMulti-Channel CommunicationQuality ChecksOrder Processing

Soft Skills

Excellent Listening SkillsStrong Communication SkillsCompassion and EmpathyAbility to Work IndependentlyIntegrity and Confidentiality

Tools & Technologies

Web-Based SystemsHealth Care Practitioner Portal

Industry Keywords

Health Canada RegulationsMedical MarketRecreational MarketCustomer RetentionCall Centre Experience

About the role

Key responsibilities & impact

Answer inbound phone calls and incoming/outgoing inquiries via phone, email, or chat
Complete administrative tasks and data entry
Provide prompt, courteous, and clear answers to all inquiries
Provide insight regarding Health Canada regulations and Medical/Recreational Market options
Advise customers on policies and procedures
Answer inquiries from clinics and physicians
Provide product information and medical options
Provide high-level strain consultations to physicians, clinics, and customers
Place orders and process customer payments accurately
Clarify order status
Coordinate customer registration between customers, Tweed, and external parties
Provide prompt service and registration within 10 minutes for Priority Clinics
Facilitate Health Care Practitioner Portal applications and submissions
Perform prompt, accurate quality checks on customer files
Provide administrative and general support to the Customer Care Team
Track and report regularly to the team leader
Maintain logs and perform various administrative tasks
Work variable shifts
Perform other duties as assigned

Requirements

What you’ll need

Strong Customer Service Experience (call centre preferred) with the ability to work in potentially highly stressful situations
Excellent listening and communication skills
Strong customer resolutions and retention skills
Strong administrative skills
Strong technology skills, including G-Suite, web-based systems, report preparation and multi-channel communication with the ability to learn/utilize new computers systems
Sincere compassion and empathy for the needs of customers
A strong sense of personal integrity and confidentiality
Ability to define processes and contribute to the growth of the team
Resolve problems by analyzing data and identifying problems
Ability to work independently
A medical background would be an asset
Ability to work variable shifts
Bilingualism is mandatory
Successfully complete background and reference checks

Benefits

Comp & perks

Full-time remote role
Accommodations available upon request for candidates taking part in all aspects of the selection process