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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing clinical services, including psychotherapy and counseling, while ensuring compliance with agency standards and quality assurance protocols. Capable of effectively supervising staff and interns, coordinating program operations, and implementing service delivery improvements.
Highest-signal resume keywords
Master's Degree In Behavioral HealthThree Years Community Behavioral Health ExperiencePrior Supervisory Experience In Behavioral HealthValid Arizona Driver's LicenseFingerprint Clearance Card
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PsychotherapyCounselingQuality AssuranceCrisis StabilizationProgram DevelopmentDocumentationPerformance EvaluationService Delivery ImprovementMultitaskingCrisis Management
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationStrong Customer ServiceProblem-Solving SkillsEmpathy
Certifications & Qualifications
Associate License
Industry Keywords
AHCCCS System Of CareBehavioral HealthQuality ManagementUtilization ReviewAgency Policies And Procedures
About the role
Key responsibilities & impact- Assure the quality of services to clients
- Coordinate day-to-day operations of the Adult Services program
- Recommend and implement changes to improve service delivery
- Provide direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth
- Directly supervise clinical staff
- Assist the manager with administrative and clinical supervision of staff and interns
- Evaluate staff and intern performance
- Recommend personnel, staffing, and service-delivery improvements to the Manager
- Provide instruction and training for staff, interns, and contract staff
- Direct overall program productivity and monitor staff, contractor, intern, work-study staff, and volunteer performance
- Provide clinical services at least 25% of the work week
- Provide psychotherapy for assessment, diagnosis, and treatment when a Master's Level Therapist
- Direct day-to-day program operations and schedule meetings, services, and staff time
- Schedule and facilitate ongoing individual, group, and team supervision
- Provide coverage for supervised positions as needed
- Provide quality assurance for service delivery, client charts, and documentation
- Monitor and maintain client records according to agency policies and procedures
- Implement changes and new programming as directed by the Manager
- Complete required paperwork and crisis stabilization tasks beyond scheduled work hours as needed
- Work evening and night hours as required
- Participate in on-call rotations involving 24-hour availability
- Ensure continuity of care and coordinate communications with other agency departments
- Develop, implement, and maintain at least one clearly defined program area
- Ensure compliance with the agency's standard of care
- Assist with Quality Management, Quality Assurance, and Utilization Review
Requirements
What you’ll need- Master's degree in behavioral health related field is required
- Three years of prior community behavioral health work experience is required
- Prior supervisory experience in behavioral health is preferred
- Associate license is preferred
- Experience working with AHCCCS System of Care is preferred
- Must possess valid AZ Driver's license with no major infractions for the past 39 months
- Fingerprint clearance card required or must be eligible to obtain one
- Must be 21 years of age or older at time of employment
- Excellent oral and written communication skills
- Clear and effective communication
- Strong customer service
- Strong problem-solving and analytical skills
- Ability to document detailed information
- Ability to multitask
- Ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
- Valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT-SPC's liability insurance carrier when driving on agency time or business
- At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required
- Maintain professional conduct consistent with ethical professional practice and agency policies and procedures
- Maintain a professional demeanor while working remotely from home and positive working relationships with internal and external team members, stakeholders, and community and business partners
Benefits
Comp & perks- Generous PTO
- 10 paid holidays per year
- Medical plans (3 choices)
- Dental plans (2 choices)
- Vision plans (2 choices)
- 403(b) retirement plan
- Retirement Allowance
- Company-paid Life/AD&D and Long-term Disability
- Voluntary additional Life and Short-term Disability
- Tuition Reimbursement
- Licensure Reimbursement
- Elder Care Assistance
- Pet Insurance
- Full-time employment