High Needs Case Manager

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. Work with children and families requiring a high level of service provision, contact, and treatment coordination .

Posted 10/23/2026full-timeMaricopa • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in behavioral health service provision, crisis intervention, and family support, while maintaining compliance with Arizona's 12 Principles. Capable of managing caseloads effectively and fostering collaborative relationships with community resources.

Highest-signal resume keywords

Behavioral Health ExperienceCrisis InterventionFamily Support ServicesKnowledge of CFT ProcessArizona Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionBehavioral Health ExperienceClient StabilizationParent TrainingDocumentation StandardsService CoordinationMeeting FacilitationTransportation SupportFlexible SchedulingProblem-Solving

Soft Skills

EmpathyCreativity in Service DeliveryCalmness in Crisis SituationsIndependenceCooperation

Certifications & Qualifications

Fingerprint Clearance Card

Industry Keywords

Arizona 12 PrinciplesCFT ProcessClient SupervisionCommunity ServicesNatural Supports

About the role

Key responsibilities & impact

Work with children and families requiring a high level of service provision, contact, and treatment coordination
Provide direct crisis intervention, support, transportation, and education to families and children
Manage a caseload of 15 families
Provide direct in-home, in-office, in-school, and community services
Maintain client stabilization and provide additional client supervision
Deliver parent training in child care and behavior management
Support maintaining children in the home
Facilitate, schedule, and follow up on family, youth, and adult team meetings (ACT or CFT)
Complete meeting documentation and distribute it to team members
Engage natural supports identified by families, youth, and adults
Make referrals to collaborating partners and community services
Work at least 40 hours per week, targeting 30 hours of direct client contact
Maintain required clinical documentation standards
Complete assigned tasks within specified timelines
Work flexible schedules, including evenings and weekends when needed
Attend meetings and training
Support services aligned with the 12 Arizona Principles
Ensure continuity of care and coordinate communication with agency departments and external stakeholders
Develop and maintain working relationships with state, community mental health, and contracting organizations

Requirements

What you’ll need

Must meet BHT requirements through one of the following: bachelor’s degree or higher and one year of behavioral health experience; associate’s degree and two years of behavioral health experience; or high school diploma and four years of behavioral health experience
Behavioral health experience is required
Previous experience working with children is preferred
Knowledge of the CFT process and Arizona 12 Principles
Ability to be flexible and problem-solve
Ability to use creativity in service delivery
Must have a Fingerprint clearance card or be eligible to obtain one
Must have a valid Arizona driver’s license with no major infractions in the past three years
Must have regular access to reliable transportation
Must be at least 21 years of age at the time of employment
All employees must have a minimum of a high school diploma or equivalent
Valid Arizona driver’s license and appropriate liability insurance are required when driving on agency time or business
Three-year state driving record with no major infractions or excessive driving violations/tickets required at hire
Ability to remain calm in crisis situations
Ability to work independently and cooperatively
Ability to recognize personal limitations
Ability to relate positively and empathetically to all persons
Professional conduct consistent with ethical practice and agency policies
Must attend meetings, training, and agency activities/events upon request
Ability to lift up to 25 pounds at times

Benefits

Comp & perks

Generous PTO
10 paid holidays per year
Medical plans (4 choices)
Dental plans (2 choices)
Vision plans (2 choices)
403(b) retirement plan
Retirement Allowance
Company-paid Life/AD&D and Long-term Disability
Voluntary additional Life and Short-term Disability
Tuition Reimbursement
Licensure Reimbursement
Elder Care Assistance
Pet Insurance
Possibility to work from home may be necessary