Administrative Assistant

CapCenter

. Serve as the primary point of contact for clients, employees, vendors, and visitors .

Posted 9/17/2026full-timeGlen Allen • Virginia • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time-management skills while managing front desk operations and providing administrative support. Proficient in Microsoft Office and capable of maintaining confidentiality and professionalism in a client-facing environment.

Highest-signal resume keywords

Front Desk Operations ManagementCustomer Service SkillsMicrosoft Office ProficiencyOrganizational SkillsConfidentiality Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportData EntryDocument ManagementInformation VerificationMail ProcessingScheduling CoordinationPayment HandlingReport PreparationOffice Supply ManagementBusiness Correspondence

Soft Skills

Excellent Communication SkillsAttention to DetailProfessionalismDependabilitySound Judgment

Tools & Technologies

OutlookTeamsMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Client InteractionVendor CoordinationOffice EnvironmentConfidential Information HandlingEscalation Procedures

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients, employees, vendors, and visitors
Manage daily front desk operations and maintain coverage during established business hours
Coordinate front desk activities for mortgage closings, including schedules, client greetings, information verification, arrival communications, and closing-room preparation
Manage and route incoming company telephone calls
Receive, safeguard, document, and route client payments, checks, documents, and sensitive materials
Coordinate client and vendor check pickups with Accounting, Settlement, and other teams
Receive, sort, distribute, and process mail, packages, courier services, and deliveries
Coordinate with building management, service providers, delivery personnel, and vendors
Maintain the lobby, closing rooms, conference rooms, café, and other client-facing areas
Monitor Outlook, Teams, closing schedules, and other company systems
Prepare business correspondence, spreadsheets, reports, and administrative materials
Provide administrative and data-entry support to Human Resources and other departments
Coordinate office supplies and monitor inventory
Assist with company meetings, employee events, and office activities
Maintain confidentiality of sensitive information
Follow procedures, exercise judgment, and escalate issues appropriately
Perform additional administrative, front desk, and office operations responsibilities as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Additional education or administrative training preferred
Previous experience in a front desk, administrative support, customer service, or professional office environment preferred
Excellent written and verbal communication skills
Strong organizational and time-management skills
Professionalism, dependability, discretion, and sound judgment
Strong attention to detail and commitment to accuracy
Ability to follow established procedures and recognize when escalation is required
Strong customer-service skills
Comfortable learning and using multiple business systems and technology platforms
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Ability to work independently while coordinating with multiple departments and team members
Ability to handle confidential client, employee, financial, and business information appropriately
Reliable and punctual, with ability to maintain consistent front desk coverage during established business hours

Benefits

Comp & perks

Overtime compensation in accordance with applicable law
Transaction-based incentive compensation based on performance
Discretionary bonus opportunities
Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan with company match
Paid vacation
Paid holidays
Reasonable accommodations for qualified individuals with disabilities