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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data analysis, performance monitoring, and process optimization, with a strong foundation in project management and IT service management. Proficient in creating reports and dashboards, implementing automation, and ensuring compliance with industry standards.
Highest-signal resume keywords
Data AnalysisProject ManagementAgile MethodologiesITIL FoundationPerformance Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisETL FundamentalsPerformance Monitoring IndicatorsProcess OptimizationTechnical Documentation
Soft Skills
CommunicationProblem ResolutionContinuous Improvement
Tools & Technologies
Office 365ExcelPower BISharePointPlanner
Certifications & Qualifications
ITIL Foundation
Industry Keywords
AgileScrumCOBITRiskITISO 27000ISO 22301
Tech Stack
Tools & technologiesETL
About the role
Key responsibilities & impact- Collect, analyze, and interpret data to generate strategic insights
- Develop reports and dashboards
- Create performance monitoring indicators
- Administer systems, tools, routines, and scripts that support operations and technology monitoring
- Implement and optimize processes for managing tasks, requests, and problem resolution
- Monitor the availability, performance, and security of services and information
- Analyze and update operational data, generating indicators on trends, capacity, efficiency, and compliance
- Prepare periodic executive reports for leadership
- Create, implement, and maintain scripts, routines, and technical procedures to automate repetitive activities
- Keep technical documentation and audit and compliance best practices up to date
- Diagnose incidents and recurring problems and track their resolution
- Propose continuous improvements based on performance metrics and periodic assessments
- Draft technical communications regarding incidents, changes, or system updates, aligning communications with stakeholders
Requirements
What you’ll need- Bachelor’s degree
- Degree in Business Administration, Accounting, Economics, Engineering (any specialization), Statistics, or Information Technology; or a postgraduate degree in a related field
- Significant experience in service management or project management within large organizations
- Knowledge of project management
- Knowledge of Agile methodologies and Scrum
- Knowledge of ITIL Foundation
- Fundamentals of ETL, data analysis, and BI
- Knowledge of Office 365, Excel, Planner, Power BI, and SharePoint
- Knowledge of COBIT or RiskIT
- Knowledge of ISO 27000 and ISO 22301 standards
- Technical English
Benefits
Comp & perks- Inclusive work environment
- Encouragement to be yourself at work (#BeYourselfAtWork)
- Diversity and inclusion valued
- Support to accelerate your career