Mental Health Specialist, Virtual Observation

Cape Fear Valley Health

. Sit with assigned patients and work with the nurse to assist with patient safety and offer stimuli .

Posted 9/19/2026full-timeFayetteville • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong observation and intervention skills to ensure patient safety and emotional support while maintaining a therapeutic environment. Proficient in crisis intervention techniques and effective communication with patients, families, and healthcare staff.

Highest-signal resume keywords

BLS - American Heart Association CertificationCrisis Intervention TechniquesStrong Observation SkillsProficient Interpersonal Communication SkillsPatient Safety Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CareCrisis InterventionDe-Escalation TechniquesSafe Patient HandlingObservation Skills

Soft Skills

Emotional SupportCalm CommunicationCustomer Service

Certifications & Qualifications

BLS - American Heart Association Certification

Industry Keywords

Patient SafetyTherapeutic EnvironmentPatient RightsPerformance ImprovementPsychology Training

About the role

Key responsibilities & impact

Sit with assigned patients and work with the nurse to assist with patient safety and offer stimuli
Communicate with everyone involved in the patient’s care
Deliver customer service to patients, staff, and visitors
Use crisis intervention and de-escalation techniques as needed
Care for patients in a manner that promotes safety, protects rights, preserves dignity, and supports a therapeutic environment
Respond to patient needs directly when able or report needs to the appropriate person
Help maintain patient safety, including proper use of equipment and supplies, which may include restraints
Participate in educational and Performance Improvement activities
Promote patients’ right to privacy
Provide emotional support as appropriate
Alert nursing staff about escalating behavior requiring intervention and call for assistance as needed
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Psychology/social work training preferred
BLS - American Heart Association certification
Skills and knowledge to conduct safe individual activities with patients
Strong observation and intervention skills with patients and family members
Proficient interpersonal communication skills
Verbal communication skills for calm communication with patients and their family members
Ability to turn and lift patients
Ability to communicate and visually observe the patient
Ability to work activities including walking, standing, and sitting