CUCM Engineer

Capgemini

. Design, implement, and support Webex Calling solutions including DI/MT/OT offerings and Cisco Unified Communications Manager Cloud (UCMC) .

Posted 10/27/2026contractBogota • ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing Webex Calling solutions, managing Cisco Unified Communications technologies, and troubleshooting complex VoIP issues. Proven ability to lead cross-functional teams and optimize cloud provisioning and integration processes in enterprise environments.

Highest-signal resume keywords

Webex Calling ExpertiseCisco Unified Communications Manager Cloud (UCMC)CUCM and CUBE ManagementVoIP Protocols Knowledge (SIP, MGCP, H.323)Cloud Provisioning and Onboarding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Unified CommunicationsVoIPCloud CallingCall Routing TroubleshootingDial Plan ConfigurationSession ManipulationDevice Lifecycle ManagementVulnerability ManagementCisco VoIP ProtocolsIntegration with Directory Services

Soft Skills

Excellent CommunicationLeadership SkillsTeam CoordinationStakeholder InfluenceProblem-Solving Under Pressure

Tools & Technologies

Cisco Unified Communications Manager (CUCM)Cisco CUBEWebex CallingSingle Sign-On (SSO) SolutionsVoice Gateway Technologies

Industry Keywords

Cloud ProvisioningOnboarding ProcessesEnterprise-Scale EnvironmentsCapacity PlanningUnified Communications Infrastructures

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Design, implement, and support Webex Calling solutions including DI/MT/OT offerings and Cisco Unified Communications Manager Cloud (UCMC)
Ensure seamless cloud provisioning, onboarding, and troubleshooting for enterprise clients
Manage and optimize CUCM, CUBE, and associated voice gateway technologies
Configure dial plans and IP phones
Resolve call routing issues through session manipulation and route modifications
Act as a customer-facing technical expert
Coordinate and lead cross-functional teams during high-pressure, service-impacting outages and incidents
Integrate Unified Communications platforms with directory services and Single Sign-On (SSO) solutions
Support capacity planning, device lifecycle management, and vulnerability management
Apply knowledge of Cisco VoIP protocols and UC applications including CUCM, CUC, and IMP

Requirements

What you’ll need

3+ years of experience in Unified Communications, VoIP, or cloud calling environments
Hands-on expertise in Webex Calling and Cisco UCMC
Strong technical knowledge of CUCM, CUBE, voice gateway technologies, and Cisco VoIP protocols including SIP, MGCP, and H.323
Ability to troubleshoot complex call routing issues
Experience with cloud provisioning, onboarding processes, and integration with directory services and SSO platforms in enterprise-scale environments
Understanding of capacity planning, device lifecycle, and vulnerability management practices within Unified Communications infrastructures
Excellent communication and leadership skills
Ability to coordinate teams, influence stakeholders, and drive resolution under pressure in customer-facing scenarios

Benefits

Comp & perks

Free access to learning platforms including Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and Harvard Business Review
Well-being Hub supporting work-life balance, schedule management and network growth
Access to Capgemini Research Institute knowledge
Participation in Global Tech Challenges, including Global Data Science Challenge and Tech4PositiveFutures