Customer Support, English

Capgemini

. Serve as the first point of contact for customers seeking technical assistance .

Posted 11/11/2026full-timeCairo • EgyptJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in technical support and customer service, with a strong focus on problem-solving and effective communication. Capable of managing customer interactions and resolving issues while meeting productivity and quality targets.

Highest-signal resume keywords

Technical Support ExperienceCustomer Service SkillsProblem-Solving AbilitiesVerbal And Written Communication SkillsFluent In English (B2–C1 Level)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Understanding Of Operating SystemsBasic Understanding Of Microsoft Office ApplicationsBasic Understanding Of Email And Collaboration ToolsBasic Understanding Of Remote Troubleshooting Tools

Soft Skills

Active ListeningCustomer-Centric MindsetAbility To Manage Difficult Customer InteractionsAbility To Work In A Fast-Paced Support Environment

Tools & Technologies

Support Tools

Industry Keywords

Service RequestsCustomer SatisfactionSLA Targets

About the role

Key responsibilities & impact

Serve as the first point of contact for customers seeking technical assistance
Receive and handle inbound customer calls professionally
Verify customer entitlement, product information, and issue details
Log, document, and manage Service Requests accurately in support tools
Resolve first-contact issues whenever possible
Educate customers on product features, best practices, and self-service resources
Meet productivity, quality, customer satisfaction, and SLA targets

Requirements

What you’ll need

0–2 years of technical support/customer service experience for entry-level CST
Basic understanding of operating systems
Basic understanding of Microsoft Office applications
Basic understanding of email and collaboration tools
Basic understanding of remote troubleshooting tools
Strong verbal and written communication skills
Active listening and problem-solving abilities
Ability to manage difficult customer interactions professionally
Strong customer-centric mindset
Ability to work in a fast-paced support environment
Fluent in English (B2–C1 level only)