Customer Support Specialist

Capgemini

. Handle customer inquiries via chat, email, and phone .

Posted 9/22/2026full-timeRemote • SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and relationship building. Proficient in using CRM systems and Microsoft Office tools while maintaining accurate records and contributing to process improvements.

Highest-signal resume keywords

Fluent In Nordic LanguagesCustomer Service ExperienceCRM Systems ProficiencyAnalytical MindsetProcess Improvement Contribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceQuality ManagementOperations CoordinationIdentity VerificationRecord Maintenance

Soft Skills

ProactiveOrganizedEngaging CommunicationCollaboration

Tools & Technologies

Microsoft OfficeCRM Systems

Industry Keywords

Customer InquiriesIssue ResolutionInternational EnvironmentKnowledge Base Development

About the role

Key responsibilities & impact

Handle customer inquiries via chat, email, and phone
Investigate and resolve customer issues with accurate and timely solutions
Build strong customer relationships through professional and engaging communication
Collaborate with internal teams to resolve cases efficiently and effectively
Maintain accurate records of customer interactions and cases
Identify recurring issues
Contribute to process improvements and knowledge base development

Requirements

What you’ll need

Fluent in one or more Nordic languages
Confident communicating in English
Experience in customer service, operations, quality management, or a similar coordination role
Comfortable working with Microsoft Office tools
Comfortable working with CRM systems and other customer service platforms
Analytical and solution-oriented mindset focused on continuous improvement
Proactive and organized
Comfortable working in an international environment
Identity verification through inspection of an ID card
Background checks may be carried out as required

Benefits

Comp & perks

Flexible work arrangements, including remote work and flexible work hours
Occupational pension
Insurance
Parental benefits
Health care allowance
Career opportunities locally and internationally
Networks of expertise
Access to Coursera and more than 250,000 courses and certifications
Collective agreement coverage