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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in instructional design and learning experience design, applying adult learning principles to create effective training materials and solutions. Proficient in stakeholder management and collaboration to enhance learning adoption and performance improvement.
Highest-signal resume keywords
Instructional DesignAdult Learning PrinciplesLearning Solutions DevelopmentStakeholder ManagementChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Needs AnalysisLearning Experience DesignE-Learning DevelopmentInstructor-Led TrainingPerformance Support ResourcesJob Aids CreationObservational AssessmentContent EvaluationAccessibility Standards KnowledgeLearning Analytics
Soft Skills
Communication SkillsRelationship BuildingIndependent WorkPriority ManagementCollaboration
Tools & Technologies
Learning TechnologiesDigital Content Development ToolsAI-Enabled Tools
Industry Keywords
Operational TransformationService DesignHuman-Centered DesignUniversal Design for LearningTraining Development
About the role
Key responsibilities & impact- Design, develop, and evaluate learning experiences from initial needs analysis through implementation and measurement.
- Create training materials for back-office, non-phone, and vendor-facing teams, including e-learning, instructor-led training, virtual sessions, videos, job aids, and performance support resources.
- Partner with business leaders, supervisors, team coaches, and subject matter experts to understand operational workflows and learning needs.
- Conduct on-site observations, job shadowing, and side-by-side assessments to understand employee work and identify improvement opportunities.
- Translate observations and business requirements into practical learning solutions supporting real-world performance.
- Recommend learning formats based on business objectives, audience needs, complexity, timelines, and resources.
- Support adoption of new tools, processes, and ways of working through learning materials and change support initiatives.
- Collaborate with supervisors and team coaches to embed learning into daily workflows and reinforce capabilities.
- Apply adult learning principles and instructional design methodologies to create engaging, effective, and accessible learning experiences.
- Use learning technologies and AI-enabled tools to improve content development and delivery.
- Evaluate learning effectiveness and improve training materials, employee performance, and business outcomes.
- Maintain instructional design standards and quality across deliverables.
- Work independently at an FBS hub while aligning with the broader CAS Training Design team and established standards.
- Share instructional design knowledge and best practices with subject matter experts and business partners.
Requirements
What you’ll need- Experience in instructional design, learning experience design, training development, or a related field.
- Strong instructional design fundamentals and knowledge of adult learning principles.
- Experience designing and developing learning solutions for operational teams, particularly back-office, non-phone, or vendor-facing environments.
- Experience conducting needs analysis, identifying performance gaps, and translating business requirements into learning solutions.
- Experience developing learning materials such as e-learning, instructor-led training, videos, job aids, and performance support resources.
- Ability to conduct job shadowing, observe employees in their work environment, and use findings to improve learning solutions.
- Strong stakeholder management and communication skills, with the ability to build effective relationships with supervisors, team coaches, and subject matter experts.
- Ability to work independently, manage priorities, and deliver high-quality work while collaborating with a broader team.
- Fluent English, with the ability to communicate effectively with international stakeholders.
- Familiarity with learning technologies and digital content development tools.
- Experience supporting change management, process adoption, or operational transformation is a plus.
- Bachelor's degree preferred in Instructional Design, Learning Design, Adult Learning, Educational Technology, Human-Centered Design, Learning Analytics, or a related field.
- Knowledge of accessibility standards, Universal Design for Learning, performance improvement, service design, or technical documentation is an advantage.
- CV must be submitted in English.
- Valid, local legal authorization to work in the country where the role is based at the time of hire; FBS does not sponsor or obtain work authorization unless explicitly stated.
Benefits
Comp & perks- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements
- Dynamic and inclusive work culture within a globally renowned group
- Private Health and Dental Insurance
- Pension Plan
- Meals tickets
- Life Insurance