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Capgemini

Operations Execution Project Manager

Capgemini

. Lead the planning, execution, and delivery of large-scale, cross-functional programs aligned with enterprise growth and transformation objectives .

Posted 10/6/2026full-timeRemote • Mexico, BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management and business transformation, with a strong focus on stakeholder management, change management, and strategic planning. Proven ability to lead cross-functional teams and drive operational improvements while maintaining a customer-centric approach.

Highest-signal resume keywords
Program ManagementChange ManagementStakeholder ManagementStrategic PlanningRisk Mitigation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business AnalysisOperational EffectivenessProcess ImprovementData AnalysisProject Management
Soft Skills
Analytical SkillsProblem-SolvingInfluencing SkillsCommunication SkillsMentorship
Tools & Technologies
Microsoft Office SuiteExcelPowerPointWordCollaboration Tools
Industry Keywords
Customer ExperienceService OperationsContact CenterBusiness TransformationCross-Functional Initiatives

About the role

Key responsibilities & impact
  • Lead the planning, execution, and delivery of large-scale, cross-functional programs aligned with enterprise growth and transformation objectives
  • Drive initiatives from strategy development through implementation, ensuring successful business outcomes and operational readiness
  • Manage program timelines, budgets, risks, dependencies, resources, and governance processes
  • Develop and execute change management strategies, including impact assessments, communication plans, and readiness activities
  • Partner with stakeholders across Operations, Technology, Digital, Product, Analytics, Finance, Vendor Management, Customer Experience, Training, and external vendors
  • Analyze business performance, operational trends, and customer insights to identify opportunities and recommend solutions
  • Facilitate executive-level presentations and provide updates on program progress, risks, and strategic recommendations
  • Lead cross-functional teams to implement process improvements, operational enhancements, and new business capabilities
  • Identify and mitigate risks while ensuring initiatives remain aligned with business goals and customer needs
  • Support enterprise-wide transformation efforts that improve customer experience, operational effectiveness, and revenue opportunities
  • Research emerging technologies, tools, and best practices to drive innovation and business improvements
  • Provide guidance, mentorship, and coaching to team members and project stakeholders

Requirements

What you’ll need
  • Bachelor’s degree required
  • Fluent English proficiency
  • 4+ years of experience in program management, business transformation, operations, project management, or related fields
  • Proven track record leading large-scale, cross-functional initiatives and driving organizational change
  • Expertise in stakeholder management, change management, strategic planning, risk mitigation, and business analysis
  • Ability to influence senior leadership and present recommendations at the executive level
  • Experience working in customer-focused, service operations, contact center, or similar environments is highly preferred
  • Strong analytical and problem-solving skills
  • Customer-centric mindset
  • Ability to manage complex programs in fast-paced environments
  • Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and collaboration tools
  • Valid, local legal authorization to work in the country where the role is based

Benefits

Comp & perks
  • Comprehensive benefits package
  • Home Office model
  • Career development and training opportunities
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development
  • Valid, local legal authorization to work in the country where the role is based is required; FBS does not sponsor or obtain work authorization unless explicitly stated
  • No parallel employment, professional activities, or paid work for other entities during employment
  • Ownership, partnership, directorship, or participation in other businesses must be disclosed and reviewed under conflict-of-interest policies