Senior Consultant, Service Design

Capgemini

. Lead service design activities across multidisciplinary engagements .

Posted 9/18/2026full-timeNew York City • California • United StatesSenior💰 $112,600 - $212,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Service Design and Strategic Design, with a strong portfolio showcasing visual communication skills and the ability to lead multidisciplinary teams. Proficient in using contemporary design and prototyping tools to innovate and enhance user experiences.

Highest-signal resume keywords

Service DesignStrategic DesignVisual CommunicationPrototyping ToolsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DesignStrategic DesignBusiness DesignJourney MappingService BlueprintingEcosystem MappingPrototypingResearch FacilitationWorkshop FacilitationVisual Frameworks

Soft Skills

Presentation SkillsStorytellingTeam CoordinationClient EngagementMentoring

Tools & Technologies

AI-Enabled ToolsDesign ToolsCollaboration ToolsPrototyping Methods

Industry Keywords

Service DesignMultidisciplinary TeamsStakeholder AlignmentProject CostingInnovative Approaches

About the role

Key responsibilities & impact

Lead service design activities across multidisciplinary engagements
Create journey maps, service blueprints, ecosystem maps, and visual frameworks
Design systemic interventions across complex partner ecosystems
Facilitate research, workshops, co-creation, and stakeholder alignment
Prototype and validate service concepts through walkthroughs and role play
Balance user, provider, operational, and business needs
Contribute to proposals, pitches, mentoring, and practice development
Use AI-enabled tools to accelerate research, synthesis, and service innovation
Supervise more junior profiles on small projects
Work with clients to reimagine products, services, and experiences

Requirements

What you’ll need

5+ years in Service Design, Strategic Design, Business Design, or a related discipline
Portfolio demonstrating strong service design and visual communication skills
Experience leading service design workstreams in multidisciplinary teams
Confident presentation, storytelling, workshop, and stakeholder management capabilities
Proficiency with contemporary design, collaboration, and prototyping tools and methods
Ability to coordinate a team and drive a project forward
Ability to present and sell a project internally and to clients
Ability to contribute to project costing and organization
Ability to propose innovative approaches
Bachelor's degree in Design, Visual Communications, or a related discipline preferred

Benefits

Comp & perks

Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
May be eligible for variable incentives, bonuses, or commissions
Reasonable accommodations during the recruitment process