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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing IT delivery projects and providing technical leadership, with a strong focus on Agile methodologies and collaboration across cross-functional teams. Proficient in utilizing CI/CD pipelines, architecture patterns, and technology recommendations to drive successful outcomes in service operations and customer service environments.
Highest-signal resume keywords
8+ Years Experience In Software EngineeringTechnical Leadership In IT Delivery ProjectsSalesforce Intermediate ExperienceGoogle Cloud Intermediate ExperienceRPA, UI Path Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software EngineeringSolution EngineeringTechnical Program LeadershipNode JSPythonCI/CD PipelinesArchitecture KnowledgeManaging Non-Functional RequirementsTechnical AcumenCustomer Service Support
Soft Skills
Servant LeadershipCollaborationProblem SolvingCommunicationStakeholder Management
Tools & Technologies
SalesforceGoogle CloudRPAUI PathCode Review Software
Industry Keywords
Service OperationsContact CenterInsurance ExperienceFinance Sector ExperienceAgile Teams
Tech Stack
Tools & technologiesCloudJavaScriptNode.jsPythonRPA
About the role
Key responsibilities & impact- Serve as the senior technical lead responsible for managing IT resources and driving overall technology delivery for the Service Operations organization
- Support critical call center applications and partner with architecture, business stakeholders, and Agile teams
- Provide a systems view and accountability for all technology within a line of business
- Pioneer design, requirements best practices, CI/CD pipelines, and product roadmaps
- Lead solution priorities and work across IT to deliver program outcomes
- Partner with Architecture, Business stakeholders, QA, and Development teams on strategic initiatives and large solutions
- Collaborate with Agile teams/trains and stakeholders to elaborate solutions, validate technology assumptions, evaluate implementation alternatives, and finalize solutions
- Act as servant leader of the solution by identifying and resolving constraints across the entire solution
- Lead several technical programs independently, set product and engineering priorities, and lead cross-functional teams to take products to market
- Use success metrics to inform future efforts and adjust programs quickly
- Make informed technology recommendations based on business objectives and products
- Manage non-functional requirements and compliance with standards
- Maintain accountability for business unit technology, including architecture patterns, CI/CD pipelines, code review software, and COTS
- Provide direction and supervision for multiple ARTs/teams and solve unique problems with broad impact on Farmers
- Manage suppliers and associated strategy and enable continuous delivery
Requirements
What you’ll need- 8+ years of experience in software engineering, solution engineering, or technology program leadership
- Proven background supporting customer service, contact center, or service operations environments
- Full English Fluency
- Insurance Experience / Knowledge (Very Desirable) or at least Finance Sector Experience
- Managing IT Delivery projects, providing technical leadership, managing delivery
- Technical acumen (IT background, programming, technical position) worked with architects
- Overlapping with the US Pacific Time Zone for 2-3hrs a day
- Salesforce – Intermediate (4-6 Years) or experience with other CRMs
- Google Cloud – Intermediate (4-6 Years)
- RPA, UI Path
- Node JS
- Python
- Architecture Knowledge PLUS
- Valid, local legal authorization to work in the country where the role is based at the time of hire
- No parallel employment, professional activities, or paid work for other entities during employment
- Disclosure and review of ownership, partnership, directorship, or participation in other businesses or companies
Benefits
Comp & perks- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development