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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in troubleshooting and resolving IT hardware, software, and network issues while providing exceptional user support. Familiarity with service management systems and adherence to IT policies and procedures are essential.
Highest-signal resume keywords
AzureMicrosoft O365ServiceNowWindows OSIT Hardware
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingUser Access IssuesBasic Hardware SupportBasic Software SupportNetwork Issues
Soft Skills
Written CommunicationVerbal CommunicationUser Guidance
Tools & Technologies
Service Management SystemMS TeamsOutlookIntuneOneDrive
Industry Keywords
IT PoliciesStandard Operating ProceduresService Desk ProceduresPerformance ObjectivesTicketing System
Tech Stack
Tools & technologiesAWSAzureServiceNow
About the role
Key responsibilities & impact- Respond to and document incoming support requests via phone, email, or ticketing system
- Troubleshoot and resolve basic hardware, software, network, and user access issues
- Escalate complex problems to higher-level support as needed
- Guide users through step-by-step solutions and provide clear instructions
- Log interactions, resolutions, and follow-up actions in the service management system
- Adhere to established service desk procedures and performance objectives
- Maintain current knowledge of Farmers IT policies, systems, and standard operating procedures
Requirements
What you’ll need- Written and verbal communication - Entry Level
- IPhone Mobile - Entry Level
- Broad web browser proficiency - Entry Level
- IT Hardware - Entry Level
- Azure - Entry Level (1-3 Years)
- Microsoft O365 - Entry Level (1-3 Years)
- ServiceNow - Entry Level (1-3 Years)
- Windows OS - Entry Level (1-3 Years)
- MAC OS - Entry Level (1-3 Years)
- MS Teams - Entry Level (1-3 Years)
- Outlook - Entry Level (1-3 Years)
- Intune - Entry Level (1-3 Years)
- AWS - Entry Level (1-3 Years)
- OneDrive - Entry Level (1-3 Years)
- OKTA - Entry Level (1-3 Years)
Benefits
Comp & perks- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development