Mortgage Loan Processor

Capital Bank

. Work closely with loan originators to process mortgage loans and provide a best-in-class customer experience .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing mortgage loans, including conventional, FHA, and VA loans, while ensuring compliance with lending requirements and providing exceptional customer service. Proficient in utilizing Encompass and Microsoft Office tools to manage loan documentation and communication effectively.

Highest-signal resume keywords

Mortgage Loan ProcessingConventional, FHA, VA LoansCustomer ServiceEncompass ProficiencyMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Application ReviewDocument AcquisitionPrincipal and Interest CalculationApplication VerificationDeficiency Identification

Soft Skills

Oral CommunicationWritten Communication

Tools & Technologies

EncompassMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Lending TerminologyMortgage IndustryLoan ViabilityBorrower InteractionCredit Reports

About the role

Key responsibilities & impact

Work closely with loan originators to process mortgage loans and provide a best-in-class customer experience
Quickly review online loan applications for accuracy and completeness
Advise loan originators regarding loan viability at first glance
Acquire necessary documents for underwriting and final approval
Calculate principal, interest and closing cost amounts and notify borrowers
Prepare mortgage loan files by reviewing applications and clarifying or obtaining additional information
Confirm application information by corresponding with verification sources
Obtain documentation by ordering credit reports, land surveys, building appraisals, titles and related information
Identify application and documentation deficiencies and notify the mortgage loan underwriter and/or supervisor
Disclose new loans, issue COCs and complete loan setup functions

Requirements

What you’ll need

Recent experience in the mortgage industry as an assistant, loan processor or loan officer is required
Knowledge of lending terminology and ability/experience speaking with borrowers regarding lending requirements
Experience processing conventional, FHA and VA loans
Proven customer service ability
Microsoft Office software suite proficiency, including Word, Excel and PowerPoint
Encompass proficiency
Excellent oral and written communication skills

Benefits

Comp & perks

Yearly annual target bonus based on individual performance
Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more
Company contributions to your 401k regardless of your contribution
Paid Parental Leave
Employee Recognition Program
Leadership Program
Tuition Reimbursement Program
Employee Bank Checking Account
Generous Paid Time Off and Paid Holidays
Paid Charity Hours to support volunteer opportunities