Inside Sales Representative

Capital Blue Cross

. Interact with customers by telephone to qualify prospective members .

Posted 11/2/2026full-timeRemote • Pennsylvania • United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare sales, particularly in managed care plan offerings and Medicare products. Proficient in consultative selling, customer engagement, and maintaining compliance with regulatory requirements.

Highest-signal resume keywords

Healthcare Sales ExperienceManaged Care Plan KnowledgeMedicare Product ExpertiseConsultative Selling SkillsCRM Data Entry Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesData EntryCustomer QualificationEnrollment ProcessesRetention Activities

Soft Skills

Excellent Communication SkillsRelationship BuildingRapport Establishment

Tools & Technologies

Microsoft Office SuiteCorporate CRM Tool

Certifications & Qualifications

State LicensureSales Certification

Industry Keywords

MedicareCommercial Individual MarketBenefit Coverage DesignsElection PeriodsCMS Guidelines

About the role

Key responsibilities & impact

Interact with customers by telephone to qualify prospective members
Educate customers on health coverage options, enrollment periods, Capital products, and potential out-of-pocket costs
Use sales techniques to complete sales or provide additional ways for customers to learn more
Meet established enrollment, retention, and close-rate production quotas
Complete member retention activities and other assigned activities
Maintain required licensure and certifications
Participate in sales and marketing activities to meet individual enrollment and retention goals
Develop and maintain cooperative relationships with staff to achieve goals
Work with the Manager of Government Programs Inside Sales on timely and appropriate follow-up to lead inquiries
Ensure prospective members make informed healthcare coverage choices

Requirements

What you’ll need

1–3 years' experience in a healthcare-related business
Minimum of 1 year of experience with managed care plan offerings
High school diploma or GED
Excellent verbal and written communication skills
Demonstrated PC software skills, preferably Microsoft Office Suite
Ability to complete data entry requirements in a corporate CRM tool
Ability to establish rapport and engage in consultative selling
Knowledge of Medicare and the Commercial Individual market, including election periods, benefit coverage designs, eligibility, and prescription drug plans
Understanding of Medicare and Individual product offerings, financial and benefit delivery operations, provider and servicing capabilities, provider and pharmacy networks, and formularies
Must acquire within 60 days of employment and maintain all state(s) licensure, certification, and appointment qualifications required to sell products through Capital’s service areas
Must comply with CMS guidelines and applicable federal, state, and local policies and regulations

Benefits

Comp & perks

Medical, Dental & Vision coverage
Retirement Plan
Paid Time Off
Holidays
Volunteer time off
Incentive Plan
Tuition Reimbursement
Flexible work environment
Training and continuing education
Opportunities to volunteer in the community