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Collections Officer, Midnight Team
Capital on Tap. Engage directly with customers to negotiate repayment plans .
About the role
Key responsibilities & impact- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritize multiple tasks while maintaining high-quality standards
- Work with internal and external teams to support customer outcomes
- Service a mixture of UK and US customers as part of the Midnight team
Requirements
What you’ll need- Collections experience within financial services
- Strong communication skills, both verbal and written
- Proven ability to manage challenging customer interactions
- Experience using multiple communication platforms (email, SMS, etc.)
- Ability and skills to handle difficult conversations and deliver a fair customer outcome
- Ability to work Monday-Friday from 3:30pm to midnight after training
- Attend the Cardiff office 2 days per quarter
- Complete initial training Monday-Friday, 9am-5:30pm, for the first 4 weeks
Benefits
Comp & perks- Private Healthcare including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
- Pool table and PlayStation in the office
- Remote work with attendance at the Cardiff office 2 days per quarter