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Customer Service Advisor
Capital on Tap. Provide friendly, professional support to customers via phone, email, and live chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on resolving issues efficiently and effectively. Capable of managing complex inquiries while maintaining high standards of communication and accuracy.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsProblem-Solving SkillsSelf-Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyProactive AttitudeJudgementCuriosity
Industry Keywords
Contact Centre EnvironmentRemote WorkHigh Volume RequestsCustomer Experience ImprovementStructured Shifts
About the role
Key responsibilities & impact- Provide friendly, professional support to customers via phone, email, and live chat
- Resolve issues efficiently while taking full ownership of each case from start to finish
- Listen carefully to understand concerns and deliver fair, practical solutions
- Keep up to date with products and policies to provide accurate guidance and information
- Identify ways to improve the customer experience, including enhancing FAQs and suggesting process improvements
- Recognise customers who may need additional support and ensure they receive the help they need
- Complete four weeks of remote 9–5.30pm training followed by 2–3 weeks of on-the-job training
- Work a 4-on, 4-off night rotation with 11-hour shifts
Requirements
What you’ll need- Strong customer service experience within a contact centre environment
- Excellent verbal and written communication skills, with the ability to explain information clearly and professionally
- Sound judgement and confidence when managing complex or sensitive customer enquiries
- Proven ability to handle a high volume of requests while maintaining accuracy and quality
- Proactive attitude, with a strong focus on resolving issues at the first point of contact
- Empathetic and curious nature, with a genuine passion for helping people
- Must be located in the UK with the right to work in the UK
- Quiet, secure home working space with reliable high-speed internet
- Comfortable working structured shifts from home
- Strong self-management skills and confidence using multiple systems at once
Benefits
Comp & perks- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
- All equipment needed for remote work