Customer Service Advisor – Midnights Team

Capital on Tap

. Provide friendly, professional support to customers via phone, email, and live chat .

Posted 10/2/2026full-timeRemote • United KingdomMid-LevelSenior💰 £28,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Capable of managing complex inquiries while maintaining a high level of accuracy and quality in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsProactive Problem SolvingEmpathy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Sound JudgementAttention to DetailCuriosityIndependenceTeam Collaboration

Industry Keywords

Call CentreFinancial ServicesCustomer ExperienceProcess ImprovementFAQs

About the role

Key responsibilities & impact

Provide friendly, professional support to customers via phone, email, and live chat
Resolve issues efficiently while taking full ownership of each case from start to finish
Listen carefully to understand concerns and deliver fair, practical solutions
Keep up to date with products and policies to ensure accurate guidance and information
Proactively identify ways to improve the customer experience, including enhancing FAQs and suggesting process improvements
Recognise customers who may need additional support and ensure they receive the help they need

Requirements

What you’ll need

Strong customer service experience, ideally within a call centre or financial services environment
Strong verbal and written communication skills, with the ability to explain information clearly and professionally
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude, with a strong focus on resolving issues at the first point of contact
Empathetic and curious nature, with a genuine passion for helping people
Ability to work independently while also contributing effectively within a fast-paced team environment

Benefits

Comp & perks

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices