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Application Engineer
Capricorn Society. Respond to and manage escalated incidents, service requests, and problems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident management, application stability, and cloud services management, with a strong focus on process improvements and automation. Proficient in utilizing ITIL v4 principles and familiar with core IT systems to enhance operational efficiency.
Highest-signal resume keywords
Incident ManagementITIL V4 FundamentalsAtlassian JiraSQLCloud Services Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Applications AdministrationBusiness Systems AnalysisData AnalyticsProcess ImprovementIncident Response
Soft Skills
MentoringProblem SolvingCommunication
Tools & Technologies
Atlassian ConfluenceCRM SystemsERP SystemsMicrosoft Dynamics
Certifications & Qualifications
Microsoft Certified: Dynamics
Industry Keywords
Service Level AgreementsTrend AnalysisKnowledge ManagementAutomation
Tech Stack
Tools & technologiesCloudERPSQL
About the role
Key responsibilities & impact- Respond to and manage escalated incidents, service requests, and problems
- Provide third-level support and escalate issues as necessary
- Resolve tickets within established Service Level Agreements (SLAs)
- Respond promptly to critical application incidents to minimize downtime and business impact
- Escalate issues to support vendors as necessary
- Document incident details, processes, and resolutions for Capricorn’s IT knowledge base
- Perform trend analysis and provide proactive responses to maintain application stability
- Support development of new technologies, including the Atlassian suite of products
- Mentor and guide Level 2 and Level 1 support teams
- Identify and contribute to process improvements and IT support workflow enhancements
- Identify processes suitable for automation or transition to Level 1/2 support with appropriate workflows
- Stay current with industry trends to provide innovative solutions
Requirements
What you’ll need- Minimum 5 years of hands-on experience in applications administration or business systems analyst roles
- Strong focus on daily operations, incident response, and cloud services management
- Experience/Knowledge of ITIL v4 Fundamentals
- Familiarity with core IT systems, including CRM, ERP, and Microsoft Dynamics
- Familiarity with SQL and data analytics
- Experience with incident and knowledge management tools, including Atlassian Jira and Confluence
- Proven ability to triage and manage escalated incidents
- Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent practical experience
- Vendor certifications, such as Microsoft Certified: Dynamics, are desirable
Benefits
Comp & perks- 14 weeks inclusive paid parental leave for all eligible Team Members
- Two additional days of paid leave
- Wellbeing, fitness and lifestyle perks through WHEREFIT and Perkbox
- Learning and development opportunities
- Training and study assistance for eligible Team Members
- Purchased leave
- Salary continuance insurance
- Social club
- Novated leasing