Junior IT Service Desk Operator – 12 Month Contract

Capricorn Society

. Swiftly resolve hardware and software issues while prioritizing user satisfaction.

Posted 10/8/2026contractPerth • AustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in diagnosing and resolving hardware and software issues while ensuring user satisfaction. Capable of managing incidents and requests using IT service management tools and creating knowledge base articles to enhance user experience.

Highest-signal resume keywords

CompTIA A+ CertificationITIL Foundation CertificationIncident ManagementKnowledge Base CreationAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Diagnosing Hardware IssuesResolving Software IssuesUnderstanding Operating SystemsNetworking ProtocolsITSM Tools Proficiency

Soft Skills

Strong CommunicationActive ListeningEmpathyCustomer Service Skills

Certifications & Qualifications

CompTIA A+ITIL Foundation

Industry Keywords

IT Service ManagementIncident ManagementRequest ManagementUser Experience Optimization

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Swiftly resolve hardware and software issues while prioritizing user satisfaction.
Provide clear explanations and patient support to users.
Manage incidents and requests using IT service management tools.
Collaborate with cross-functional teams, external vendors, and stakeholders.
Engage in proactive problem-solving and data analysis.
Participate in major projects.
Create and maintain knowledge base articles, FAQs, and troubleshooting guides.
Identify opportunities to optimize workflows and enhance user experience.

Requirements

What you’ll need

This is an entry level role; demonstrated work experience is advantageous but not essential.
Bachelor's Degree or Equivalent in Information Technology, Computer Science, or a related field.
Professional Certification such as CompTIA A+, ITIL Foundation, or equivalent certifications.
Understanding of various operating systems, software applications, networking protocols, and hardware components.
Proficiency in diagnosing and resolving complex hardware and software issues.
Familiarity with ITSM tools and processes, incident and request management, and adherence to SLAs.
Analytical and critical thinking skills to identify root causes and implement effective solutions.
Ability to create and maintain knowledge base articles, FAQs, and troubleshooting guides.
Ability to work effectively with cross-functional teams, external vendors, and stakeholders.
Strong communication, active listening, empathy, and customer service skills.

Benefits

Comp & perks

A hybrid work model for office-based team members, with flexibility to work both from home and the office.
14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.
Two additional days of paid leave to support moments that matter to you.
Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.
Learning and development opportunities, including training opportunities and study assistance for eligible team members.
Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.