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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Patient Support Programs (PSPs) and Diagnostic Support Programs (DSPs), with a strong focus on project management, data analysis, and compliance with regulatory requirements. Proficient in monitoring performance indicators and enhancing patient journeys through collaborative efforts across various healthcare teams.
Highest-signal resume keywords
Patient Support Programs (PSPs)Diagnostic Support Programs (DSPs)Project ManagementData AnalysisPharmacovigilance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementPerformance IndicatorsData AnalysisManagement Reports PreparationContinuous Improvement Methodologies
Soft Skills
CollaborationCommunicationRelationship Management
Tools & Technologies
Microsoft OfficeExcelPowerPointPower BISalesforce Health Cloud
Certifications & Qualifications
Bachelor’s Degree in PharmacyBachelor’s Degree in NursingPostgraduate Qualification in HealthcarePostgraduate Qualification in Project ManagementPostgraduate Qualification in Patient Experience
Industry Keywords
Pharmaceutical IndustryPatient JourneyComplianceQualityData Privacy
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Participate in the design, implementation, and continuous improvement of Patient Support Programs (PSPs) and Diagnostic Support Programs (DSPs)
- Monitor the various stages of the patient journey
- Manage projects and initiatives from conception through implementation
- Ensure alignment among the teams involved, adherence to deadlines, and the quality of deliverables
- Serve as the focal point for relationships with vendors and partners responsible for program operations
- Monitor SLAs, deliverables, performance indicators, and service quality
- Monitor the patient journey, identifying opportunities to improve access, adherence, engagement, and experience
- Track and analyze KPIs, identifying trends, bottlenecks, and opportunities for improvement
- Prepare management reports and presentations
- Develop and monitor action plans for the continuous improvement of programs
- Ensure compliance with internal policies, legislation, and applicable regulatory requirements
- Support processes related to Pharmacovigilance, Quality, Compliance, and Data Privacy
- Work collaboratively with Marketing, Medical Affairs, Market Access, Legal, Regulatory Affairs, Information Technology, Quality, and Pharmacovigilance teams
Requirements
What you’ll need- Bachelor’s degree in Pharmacy, Nursing, or a related healthcare field
- Experience with Patient Support Programs (PSPs), Diagnostic Support Programs (DSPs), or areas related to program management
- Experience designing, implementing, and monitoring programs, with knowledge of patient journeys
- Experience managing and monitoring projects, operations, and vendors
- Knowledge of performance indicators, data analysis, and preparation of management reports
- Proficiency in Microsoft Office, especially Excel and PowerPoint
- Knowledge of Pharmacovigilance, Quality, Compliance, and Data Privacy processes applicable to these programs
- Experience in the pharmaceutical industry or with companies specializing in Patient Support Program management is a plus
- Knowledge of Power BI is a plus
- Experience with CRM tools, preferably Salesforce Health Cloud, is a plus
- Knowledge of project management and continuous improvement methodologies is a plus
- Experience implementing or transforming Patient Support Programs is a plus
- Intermediate English proficiency is a plus
- Postgraduate qualification in Healthcare, Project Management, Healthcare Management, or Patient Experience is a plus
Benefits
Comp & perks- Employment under Brazilian labor law (CLT)
- Hybrid work arrangement
- Postgraduate qualification in Healthcare, Project Management, Healthcare Management, or Patient Experience is a plus