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Enterprise & EDU Account Manager, EMEA, APAC
Capture One. Manage and develop relationships with a portfolio of mid-market studio customers, fashion, ecommerce, retail businesses, educational institutions, and schools .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SaaS sales and account management, with a strong focus on building customer relationships and driving revenue growth through renewals, upselling, and cross-selling. Proficient in utilizing CRM tools like HubSpot to manage customer engagement and pipeline information effectively.
Highest-signal resume keywords
SaaS Sales ExperienceAccount ManagementCustomer Relationship BuildingHubSpot ProficiencyRevenue Growth Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Good Communication SkillsOrganisational SkillsProactive ApproachCollaborative Mindset
Tools & Technologies
HubSpot
Industry Keywords
FashionEcommerceRetailCreative IndustriesDigital Imaging
About the role
Key responsibilities & impact- Manage and develop relationships with a portfolio of mid-market studio customers, fashion, ecommerce, retail businesses, educational institutions, and schools
- Support renewals and identify opportunities to expand usage, increase seat count, and deepen product adoption
- Identify upsell and cross-sell opportunities, including introducing new products and capabilities
- Support development of new business opportunities across EMEA and APAC
- Understand customers’ workflows, challenges, and business goals, and communicate how Capture One can help
- Develop relationships with studio and creative teams, ecommerce and retail teams, educators, institutional leaders, technical teams, and procurement
- Support and manage renewal cycles to retain and grow ARR
- Track account health, customer engagement, and renewal timelines
- Maintain accurate customer, opportunity, and pipeline information in HubSpot
- Keep opportunities moving forward and contribute to accurate forecasts
- Collaborate with Market Activation, Marketing, Product, Customer Success, and leadership teams
- Share customer insights to inform strategy and support onboarding and feature adoption
- Travel up to 30%, including European travel, to engage clients, attend industry events, and support market activations
- Report to the General Manager of EMEA and APAC
Requirements
What you’ll need- Around 3-4 years of experience in SaaS sales in account management, customer success, or a similar customer-facing commercial role
- Experience building customer relationships and identifying opportunities to grow revenue through renewals, upselling, cross-selling, or new business development
- Ideally, experience working with fashion, ecommerce, retail, creative, or related industries
- Good communication and relationship-building skills
- Confidence engaging a range of stakeholders and supporting commercial conversations
- Good organisational skills and CRM discipline
- Experience with HubSpot would be beneficial
- Highly organised, proactive, and comfortable working in a fast-paced, team-oriented, performance-driven environment
- Collaborative approach, willingness to learn, take feedback, and continuously improve
- Interest in or familiarity with photography, creative software, or digital imaging is advantageous but not essential
- Fluency in foreign languages highly advantageous, with French or other European languages preferred
- Right to work in the UK
Benefits
Comp & perks- Hybrid work schedule with two-three days per week in our Kings Cross hub
- 30 days of paid vacation
- 3 weeks of “passport working,” offering the flexibility to work from anywhere
- Commute and home broadband expenses covered
- Company subscription to BetterHelp
- 1 lunch and 1 office breakfast per week
- Comprehensive, company-paid health insurance
- Generous, fully paid parental leave for all new parents
- Structured onboarding experience based in our London and Copenhagen offices
- One-week onboarding experience in Copenhagen Denmark
- Opportunity to build international relationships and gain firsthand exposure to the global business
- Latest Apple products as part of your setup
- Company phone provided
- Competitive base salary with commission component tied to performance