Support Specialist

Capture One

. Deliver high-quality technical support to photographers across support channels .

Posted 10/7/2026full-timeAthens • GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing high-quality technical support for software and creative technology, with a strong focus on troubleshooting complex issues in macOS and Windows environments. Capable of effectively communicating technical concepts and customer insights to enhance product and support workflows.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsMacOS and Windows ProficiencyCustomer Communication SkillsPhotography Workflows Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingSoftware InstallationPerformance AnalysisColor ManagementWorkflow OptimizationBug DocumentationLog AnalysisSystem ConfigurationReproduction Steps

Soft Skills

Customer EmpathyCalm Under PressureSolution-Oriented ApproachCuriosityEffective Communication

Industry Keywords

SaaSCreative TechnologyDigital ImagingPhotography WorkflowsUser EducationKnowledge Base ManagementSupport Content DevelopmentCross-Functional CollaborationCommunity EngagementTechnical Documentation

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Deliver high-quality technical support to photographers across support channels
Troubleshoot complex software issues across macOS and Windows, including installation, performance, tethering, color management, and workflows
Analyze logs, system configurations, and reproduction steps to identify root causes
Reproduce, document, and escalate bugs with clear technical detail
Collaborate with Engineering and Product teams on escalations and feedback
Support customers in real-world, time-sensitive scenarios by guiding them through advanced features and workflows
Improve support workflows by sharing feedback, identifying friction points, and suggesting practical improvements
Contribute customer insights to product improvements, user education, and support content
Maintain and improve internal and external knowledge bases, documentation, known issues, and best practices
Engage professionally with the Capture One community
Collaborate with Support Specialists and cross-functional teams across regions and platforms

Requirements

What you’ll need

Experience in technical support, ideally within software, SaaS, or creative technology
Strong technical troubleshooting skills, including reproducing issues and communicating findings clearly
Solid understanding of macOS and Windows environments, including hardware and performance considerations
Ability to explain technical concepts clearly, structurally, and in a customer-friendly way
High level of customer empathy, with a calm and solution-oriented approach under pressure
Excellent written and verbal communication skills in English
Curiosity and willingness to learn complex products, workflows, and new technologies
Knowledge of photography workflows, digital imaging, or creative software

Benefits

Comp & perks

Top notch hardware equipment
Possibility to borrow photography gear
Occasional business travel for team collaboration, events, or community-related activities
Network with industry professionals
Mentor program
Time with photo experts
Friday Focus sessions
Vibrant and social work culture with events
Flexible work arrangements to support work-life balance
Paid vacation
Private health insurance
Pension contributions
Mental health and physical wellbeing support
Bike leasing
Public transportation discounts
Snacks, coffee, drinks and fruits at the office