Strategic Account Manager – Health Plans

Carda Health

. Own Carda's most important client relationships after contract signing .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing executive relationships with Health Plans, driving measurable expansion revenue, and delivering strategic insights through data analysis. Proficient in coordinating cross-functional initiatives and maintaining performance metrics to ensure contract compliance and client satisfaction.

Highest-signal resume keywords

Client Relationship ManagementHealth Plan ExperienceData Analysis and ReportingRenewal Strategy and ExecutionCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementData AnalysisPerformance Metrics TrackingRenewal ManagementExpansion Revenue GenerationHealth Plan Relationship ManagementExecutive ReportingROI Narrative DevelopmentProject Management

Soft Skills

Executive PresenceCommunication SkillsAnalytical ThinkingProblem-SolvingCollaboration

Tools & Technologies

SalesforceGoogle DocsCanvaSage

Industry Keywords

Medicare AdvantageStar RatingsHEDISValue-Based CareDigital HealthChronic Condition Management

About the role

Key responsibilities & impact

Own Carda's most important client relationships after contract signing
Serve as executive-facing lead for a portfolio of Health Plans
Prove Carda's value and deliver against contract expectations
Manage day-to-day executive relationships across clinical, network, care management, and Stars stakeholders
Run monthly performance reviews, quarterly business reviews, and annual value summaries
Track referral and enrollment volume, conversion, engagement, and completion against contract expectations
Identify expansion opportunities across markets, member populations, product lines, sites, service lines, and initiatives
Build relationships with executive sponsors and serve as the primary point of contact for Health Plans
Communicate client strategy and execution ideas to senior leadership
Represent the Payer Vertical internally and prioritize partner-driven initiatives
Lead QBRs and executive check-ins focused on performance
Own partner escalations and coordinate cross-functional resolution
Query internal databases and reporting tools to produce aggregate outcome analyses
Build ROI and impact narratives for health plans and health systems
Partner with Clinical and Analytics on case studies and reference stories
Drive expansion revenue and collaborate on account planning and joint expansion pursuits
Lead renewal strategy and pricing conversations with Finance
Coordinate implementation of new initiatives, including data feeds, SFTP/referral workflows, and reporting changes
Maintain partner performance scorecards against contracted terms and SLAs
Prepare renewals 6–9 months in advance with documented value summaries
Keep Salesforce account records, health scores, and renewal dates current

Requirements

What you’ll need

3+ years in customer success, account management, or client partnerships
2+ years managing enterprise-level accounts
Ability to plan, deliver, and report back to senior leadership with very little to no assistance
Direct experience managing a health plan relationship, specifically Medicare Advantage
Comfort pulling and analyzing data independently and turning it into executive-ready narratives
Familiarity with Salesforce, Google Docs, Canva, and Sage
Track record of owning renewals and driving measurable expansion revenue
Ability to move quickly and complete projects faster than peers while maintaining best-in-class quality
Cross-functional collaboration with Sales to identify opportunities and create expansion plans within each client
Executive presence, including leading a QBR with a plan CMO or health system CFO
Working knowledge of Star Ratings, HEDIS, total cost of care, and Medicare Advantage care management
Analytical ability with a proven track record of efficiently obtaining information, diagnosing issues, and identifying business opportunities
Preferred: experience in digital health, value-based care, or a cardiology/chronic condition program
Preferred: experience working with major national health plans

Benefits

Comp & perks

Travel to client sites
Expansion revenue opportunities and performance-based compensation are not explicitly stated as employee benefits