IT Support Technician

Cardinal Scale Mfg. Co.

. Provide technical support to end-users for hardware and software within the company's manufacturing plant .

Posted 10/3/2026full-timeWebb City • Missouri • United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for hardware and software in a manufacturing environment, with strong skills in troubleshooting, system maintenance, and user account management. Proficient in collaborating with IT teams to implement policies and maintain network performance and security.

Highest-signal resume keywords

Technical SupportTroubleshooting SkillsActive Directory ManagementMS 365 ProficiencyCybersecurity Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingSystem MaintenanceUser Account ManagementNetwork Hardware KnowledgeSoftware InstallationData Recovery SolutionsEthernet and Fiber Optic CablingMicrosoft ApplicationsInventory Tracking

Soft Skills

Problem SolvingInterpersonal SkillsCommunication SkillsAdaptabilityTeam Collaboration

Tools & Technologies

MS 365SharePointAntivirus SoftwareBackup SolutionsNetwork Devices

Certifications & Qualifications

Associate's Degree in IT Technical Field

Industry Keywords

Manufacturing PlantIT Policies and ProceduresNetwork PerformanceSecurity MonitoringUser Support

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide technical support to end-users for hardware and software within the company's manufacturing plant
Install, configure, and maintain computer hardware, software, and peripherals
Troubleshoot and resolve hardware, software, and network issues
Monitor and maintain computer systems and networks for performance and security
Document IT processes, procedures, and troubleshooting steps
Collaborate with IT team members to implement and maintain IT policies and procedures
Provide status and completion updates to managers and users
Support employees via phone, email, chat, ticketing system, in-person, and remotely
Assist with software implementation, installation, maintenance, troubleshooting, and licensing
Maintain computers, laptops, phones, printers, conference rooms, servers, and network devices
Create and support user accounts and group memberships in Active Directory
Install, maintain, and troubleshoot ethernet and fiber optic cables
Evaluate, prioritize, resolve, and escalate problems and requests
Track hardware and component inventory and distribution records
Maintain a clean and organized work area
Work on projects and perform other assigned duties

Requirements

What you’ll need

Associate's Degree in IT technical field
Prior work experience with computers, Microsoft applications, networks
Experience with MS 365, SharePoint, and other MS applications
Ability to work with a sense of urgency in a team-oriented environment
Familiarity with cybersecurity, including antivirus, back-up, and data recovery solutions
Excellent problem solving and troubleshooting skills
Knowledge of computer and network hardware, including switches and routers
Good interpersonal and communication skills
Adaptability to stay current with evolving technologies
Ability to safely operate scissor lifts to run network lines and mount equipment

Benefits

Comp & perks

Paid Time Off
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401k matching
Employee Referral Program
Employee Assistance Program