Bankruptcy Specialist, Rec Lending Collections

CardWorks

. Monitor and maintain all consumer loan accounts under bankruptcy .

Posted 10/13/2026full-timeSouth Jordan • Utah • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing consumer loan accounts under bankruptcy, ensuring compliance with bankruptcy laws, and effectively communicating with various stakeholders. Proficient in handling complex account situations, maintaining accurate records, and minimizing portfolio risk.

Highest-signal resume keywords

Bankruptcy Account ManagementCustomer Service ExperienceNegotiation SkillsRegulatory ComplianceData Review and Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bankruptcy Law ComplianceData ReviewDocument Workflow ProcessingKeyboarding ProficiencyWindows-Based Applications

Soft Skills

Effective CommunicationDecision-Making SkillsOrganizational SkillsProblem-Solving SkillsAbility to Multi-Task

Tools & Technologies

Bankruptcy Related Platforms

Industry Keywords

Consumer Loan AccountsBankruptcy ProceduresPortfolio Risk ManagementCredit Bureau ReportingSurrenders and Repossessions

About the role

Key responsibilities & impact

Monitor and maintain all consumer loan accounts under bankruptcy
Ensure accurate coding, proper processing, and compliance with bankruptcy laws
Handle inbound and outbound bankruptcy calls when assigned to a phone-based role
Communicate with internal departments, attorneys, trustees, and customers
Review and process the Resurgent Report daily for newly filed bankruptcy accounts
Complete workflow queues and complex exception reports
Identify required account actions from documentation and update systems
Update and review accounts on the internal Bankruptcy Calendar daily
Maintain and track bankruptcy logs for credit bureau reporting
Organize post-bankruptcy collateral handling, including Surrenders, Repossessions, Reaffirmation Agreements, and Trustee payments
Monitor delinquency during bankruptcy proceedings and communicate with customer attorneys
Document account actions clearly and thoroughly in required systems
Liaise between attorney offices and the Bank’s Legal and Management teams, including negotiating interest rates, payoffs, settlements, and special collateral circumstances
Review and revise bankruptcy policies, procedures, and training materials
Minimize portfolio risk while ensuring regulatory compliance
Participate in special projects and perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent education required
Two (2) + years of Customer Service, Collections, or equivalent experience in processing, data review, or document workflow required
Demonstrated experience handling special circumstance or escalated account types strongly preferred
Experience with Bankruptcy related platforms preferred
Keyboarding proficiency
Familiarity with Windows-based computer applications
Skilled in negotiating, including the ability to persuade and modify opinions to reach goals
Strong decision-making skills with the ability to work independently on complex accounts
Ability to work under pressure; flexibility and willingness to work at a rapid pace
Effective planning, organizational, time management and problem-solving skills
Effectively and efficiently communicate both verbally and in writing
Ability to multi-task is essential

Benefits

Comp & perks

Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
Benefits Package - Medical, Dental, and Vision (plus much more)
401(k) Plan with Company Match
Short- & Long-Term Disability
Wellness Programs
Group Life and AD&D Insurance
Paid Vacation, Sick Days and bank Holidays
Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition