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Abdominal Transplant Account Manager
CareDx, Inc.. Drive adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem .
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Drive adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem
- Focus on abdominal programs in transplant centers and community nephrology accounts
- Coordinate with Community Account Manager, Solutions Account Manager, Clinical Liaisons, and Medical Science Liaisons
- Develop and execute account-level growth strategies
- Understand account needs, objectives, and challenges to provide tailored solutions
- Identify upsell and cross-sell opportunities within existing accounts
- Create and execute strategic account plans to drive growth, adoption, market share, and commercial goals
- Apply therapeutic, scientific, testing-platform, mechanism, process, and clinical-study knowledge
- Build relationships with customer stakeholders and influencers
- Solicit feedback, resolve customer issues, manage expectations, and ensure satisfaction
- Forecast and manage the sales pipeline and growth strategies
- Prepare performance reports for regional leadership, including strategy effectiveness, ROI, and KPIs
- Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams
Requirements
What you’ll need- Bachelor’s degree required; advanced degree (e.g., MBA) preferred
- Minimum of 10 years sales or strategic account management experience in the healthcare industry
- Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts
- Experience navigating multiple levels of stakeholders and departments
- Track record of developing effective account strategies in a highly matrixed organization
- Strong written, oral communication, and organizational skills
- Willingness to travel up to 50% or greater, including frequent day trips, overnight travel, and some weekend conferences
- Willingness to be in the field and customer facing a minimum of 4 days per week
- Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and Power BI
- Clinical or sales experience in Transplant, Nephrology, Molecular Diagnostics, and Lab highly preferred
- Deep clinical knowledge of abdominal transplant strongly preferred
Benefits
Comp & perks- Competitive base salary and incentive compensation
- Health and welfare benefits
- Gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- Up to 30 days of paid leave annually for a full-time employee who donates an organ or bone marrow
- Additional discretionary bonuses/incentives
- Restricted stock units
- Detailed benefits available on the CareDx careers page