Clinical Liaison

CareDx, Inc.

. Provide patient management support for CareDx’s transplant offerings, primarily laboratory tests .

Posted 11/5/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $88,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient management and transplant services, with a strong focus on compliance with HIPAA, CLIA, and FDA regulations. Proficient in utilizing reporting and data analytic tools to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

RN DegreeCertified Clinical Transplant Coordinator (CCTC)Transplant ExperienceReporting and Data Analytic ToolsStrong Verbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient ManagementTransplant ServicesOperational EfficiencyOrder EntrySample ProcessingCompliance ManagementData AnalysisCustomer Relationship Management

Soft Skills

Team CollaborationInfluencing Without AuthorityCross-Functional Partnership Development

Tools & Technologies

ExcelSalesforce.com

Certifications & Qualifications

RN DegreeCertified Clinical Transplant Coordinator (CCTC)

Industry Keywords

HIPAACLIAFDATransplant CenterCareDx

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Provide patient management support for CareDx’s transplant offerings, primarily laboratory tests
Work with transplant center staff as a Clinical Educator to streamline workflows and integrate CareDx transplant services
Liaise between customers and cross-functional internal teams to ensure timely, successful delivery of CareDx solutions
Respond to and resolve external requests involving customer order entry, results, reporting, and reimbursement
Coordinate blood draw logistics with patients and ensure compliant orders are received
Lead operational efficiency exercises and identify ordering process improvements
Coordinate timely sample processing and customer inquiries
Maintain compliance with CareDx SOPs and applicable HIPAA, CLIA, FDA, and other regulations
Travel within the assigned geography to key accounts for business reviews and product updates
Perform other duties as assigned

Requirements

What you’ll need

RN degree is required
5 plus years Transplant experience preferred
Certified Clinical Transplant Coordinator (CCTC) preferred
25 - 30% Field Travel within assigned geography
Ability to thrive both independently and in a team environment
Proficiency in reporting and data analytic tools like Excel, Salesforce.com
Strong verbal and written communication skills
Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
Proven experience in managing customer expectations and product development updates

Benefits

Comp & perks

Competitive base salary and incentive compensation
Health and welfare benefits, including a gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
Up to 30 days of paid leave annually for a full-time employee who donates an organ or bone marrow
Additional benefits detailed on the CareDx careers page