Clinical Liaison, Floater

CareDx, Inc.

. Provide patient management support for CareDx’s transplant offerings, primarily laboratory tests .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $88,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient management and operational efficiency within transplant services, ensuring compliance with regulations such as HIPAA and CLIA while effectively collaborating with cross-functional teams and customers.

Highest-signal resume keywords

RN DegreeTransplant ExperienceCertified Clinical Transplant Coordinator (CCTC)Reporting and Data Analytic ToolsStrong Verbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Management SupportOperational EfficiencyOrder Entry ManagementSample Processing CoordinationCompliance with Regulations

Soft Skills

Ability to Influence Without Direct AuthorityTeam CollaborationCustomer Expectation Management

Tools & Technologies

ExcelSalesforce.com

Certifications & Qualifications

Certified Clinical Transplant Coordinator (CCTC)

Industry Keywords

Transplant ServicesHIPAACLIAFDACareDx SOPs

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Provide patient management support for CareDx’s transplant offerings, primarily laboratory tests
Work with transplant center staff as a Clinical Educator to streamline workflows and integrate CareDx transplant services
Liaise between customers and cross-functional internal teams to ensure timely, successful delivery of CareDx solutions
Respond to and resolve external requests involving customer order entry, results, reporting, and reimbursement
Coordinate blood draw logistics with patients and ensure compliant orders are received
Lead operational efficiency exercises and identify ordering process improvements
Coordinate timely sample processing and customer inquiries
Maintain compliance with CareDx SOPs and applicable HIPAA, CLIA, FDA, and other regulations
Travel within the assigned geography to key accounts for business reviews and product updates
Perform other duties as assigned

Requirements

What you’ll need

RN degree is highly preferred
5 plus years Transplant experience preferred
Certified Clinical Transplant Coordinator (CCTC) preferred
25 - 30% field travel within assigned geography
Ability to thrive both independently and in a team environment
Proficiency in reporting and data analytic tools like Excel and Salesforce.com
Strong verbal and written communication skills
Demonstrated ability to influence without direct authority and develop and maintain strong cross-functional partnerships
Proven experience managing customer expectations and product development updates

Benefits

Comp & perks

Competitive base salary and incentive compensation
Health and welfare benefits
Gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
Up to 30 days of paid leave annually for a full-time employee who donates an organ or bone marrow
Equal Opportunity Employer benefits and E-Verify participation