Clinical Operations Associate

CareDx, Inc.

. Build and maintain relationships with physicians, clinical staff, and healthcare institutions to support NavDx ordering, reporting, surveillance management, and customer satisfaction .

Posted 11/4/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical operations and analytics within the healthcare sector, with a strong focus on customer engagement, data analysis, and compliance with regulatory standards. Proven ability to optimize workflows and enhance provider and patient experiences through effective communication and collaboration.

Highest-signal resume keywords

Clinical OperationsData AnalysisCustomer EngagementRegulatory ComplianceWorkflow Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisClinical OperationsProcess ImprovementPatient NavigationSpecimen ManagementClaims ProcessingSurveillance ManagementOnboardingReportingTesting Protocols

Soft Skills

Effective CommunicationCollaborationLeadershipInnovative ThinkingStrategic Agility

Tools & Technologies

ExcelSalesforce.comTableau

Certifications & Qualifications

Registered Nurse (RN)

Industry Keywords

HealthcareLife SciencesDiagnosticsHIPAACLIAFDAOncology

Tech Stack

Tools & technologies

SFDCTableau

About the role

Key responsibilities & impact

Build and maintain relationships with physicians, clinical staff, and healthcare institutions to support NavDx ordering, reporting, surveillance management, and customer satisfaction
Serve as a clinical and operational resource by onboarding customers, educating clinical teams, optimizing workflows, and supporting NavDx testing and surveillance protocols
Act as the primary contact for operational customer support, resolving inquiries about test ordering, results reporting, reimbursement, provider portal access, and service needs
Partner with the CLIA laboratory, reimbursement, Patient Navigation, Sales, and other cross-functional teams on order processing, specimen management, claims processing, and patient access to NavDx testing
Monitor provider ordering patterns, longitudinal testing adherence, and surveillance utilization; identify gaps and recommend process improvements
Lead initiatives to improve provider workflows, streamline ordering, increase provider portal adoption, and enhance customer and patient experience
Partner with Sales on account strategies, testing utilization reviews, patient testing analyses, and surveillance adherence assessments
Maintain physician communication preferences and notification settings for timely NavDx results and surveillance updates
Maintain accurate customer and patient data through documentation, validation, and process compliance
Execute strategic and operational projects assigned by Business Operations leadership
Maintain compliance with HIPAA, CLIA, FDA regulations, and CareDx policies and procedures

Requirements

What you’ll need

Bachelor’s degree required, or equivalent combination of education and commensurate professional experience
2-5 years of successful full-time work in a fast-paced environment with a focus on clinical operations or analytics
Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR in a physician office, clinic, or hospital providing support for patients and healthcare providers
Effective communicator with demonstrated ability to engage with customers
Experience engaging with healthcare professionals is highly beneficial
Consistently operates at the highest level of integrity and does not compromise ethical standards
Proficiency in Excel, Salesforce.com, and Tableau, with ability to analyze data, create reports, and manage dashboards
Able to travel up to 40%
Preferred: Registered Nurse (RN)
Preferred: Direct experience working in oncology
Strategic agility; comfortable navigating ambiguity and driving clarity in complex landscapes
Drive for results in a dynamic, fast-paced setting
Leadership
Collaboration and teamwork
Innovative thinking

Benefits

Comp & perks

Additional discretionary bonuses/incentives may be eligible
Restricted stock units may be eligible
Equal Opportunity Employer protections
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