Account Manager – Non-Bank B2B/B2C

Career Directions Ltd

. Own transactions end-to-end following the initial training period .

Posted 10/28/2026full-timeRemote • KenyaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing real estate transactions, including document auditing, compliance, and effective communication with various stakeholders. Proficient in handling complex situations and maintaining detailed workflows while meeting tight deadlines.

Highest-signal resume keywords

Real Estate Transaction ManagementDocument AuditingStakeholder CommunicationWorkflow ManagementIndependent Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document AuditingReverse UnderwritingContract AdministrationFinancial Document ReviewB2B CommunicationB2C CommunicationHUD Statement ReviewSettlement Statement BalancingCompliance AnalysisDeadline Management

Soft Skills

Strong English Communication SkillsListening SkillsCalm Conflict ResolutionAdaptability in CommunicationJudgment and Decision-Making

Tools & Technologies

Microsoft OfficeGoogle WorkspaceAdobe AcrobatCRM SoftwareDigital Document Management SystemsWorkflow Management SystemsRingCentralWindows Operating System Proficiency

Industry Keywords

Real EstateTitleMortgageLegal ClosingFinancial ServicesContract AdministrationAccount ManagementUnderwriting SupportShort Sale Cooperative ComplianceDocument Workflow

About the role

Key responsibilities & impact

Own transactions end-to-end following the initial training period
Manage multiple active files and stakeholders simultaneously
Track outstanding requirements, deadlines, signatures, paperwork, and next steps
Manage account assistants’ work product and resolve issues
Communicate proactively with listing agents, buyer’s agents, homeowners, title firms, attorneys, and internal team members
Coordinate closings and follow up to meet closing deadlines
Explain bank approval letters and contract terms
Resolve documentation issues and maintain accurate digital filing and workflow tracking
Audit contracts for Short Sale Cooperative compliance
Review buyer submissions and financial documents including pay statements, tax returns, and bank statements
Perform reverse underwriting and identify inconsistencies or missing information
Review and balance HUD and settlement statements
Cross-check settlement figures against contracts, approval letters, lender requirements, and closing requirements
Identify discrepancies and communicate corrections before closing
Handle B2B and B2C communication, including professional emails and occasional telephone conversations
De-escalate tense conversations and adjust communication style to the audience
Analyze complex situations, determine next steps, research unfamiliar questions, and propose solutions
Escalate issues appropriately while first attempting to understand and resolve them independently

Requirements

What you’ll need

Bachelor’s and or Masters degree or equivalent relevant professional experience
5+ years of relevant professional experience in real estate, title, mortgage, legal closing, financial services, contract administration, account management, document auditing, or underwriting support
Previous experience working remotely in a professional environment
Demonstrated ability to perform effectively in a fast-paced, deadline-driven environment
Experience working with detailed document workflows
Demonstrated ability to manage multiple files, deadlines, and stakeholders
Proven ability to work independently after training
Experience in a role requiring judgment rather than simply completing assigned tasks
Strong English communication skills, spoken and written
Ability to communicate confidently with U.S.-based professionals
Strong business-email writing skills
Ability to explain complicated information simply
Ability to handle difficult conversations calmly
Strong listening and comprehension skills
Reliable computer and smartphone
High-speed internet of at least 100 Mbps with unlimited data
Strong Windows operating-system proficiency
Microsoft Office, Google Workspace, Adobe Acrobat, CRM software, digital document-management systems, and workflow/task-management systems familiarity
RingCentral or similar phone-system familiarity; training can be provided

Benefits

Comp & perks

Performance-based salary reviews and raises
Remote work flexibility
Opportunity to work with a diverse, dynamic team