Customer Care Representative

Careers at Crown

. Process incoming calls from both Crown customers and Service Technicians .

Posted 10/12/2026full-timePlymouth • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while effectively managing technician dispatch, payroll entry, and service billing processes. Proficient in multitasking and maintaining accurate records in a fast-paced environment.

Highest-signal resume keywords

Microsoft Office ExperienceExcellent Phone SkillsOrganizational SkillsCommunication SkillsAbility To Multitask

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Leadership Skills

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Technician DispatchPayroll EntryService BillingWork OrdersRecord Maintenance

About the role

Key responsibilities & impact

Process incoming calls from both Crown customers and Service Technicians
Dispatch technicians
Enter technician payroll hours
Process parts and service billing
Create daily work orders
Maintain records and files
Assist other departments as needed

Requirements

What you’ll need

Less than 2 years related experience
High school diploma or equivalent
Excellent phone skills
Good communication, organizational, math and computer skills
Experience with Microsoft Office
Leadership skills, technical experience and knowledge a plus
Ability to multitask
Legally authorized to work in the United States
No temporary visas or work sponsorship now or in the future

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
Much more