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Customer Care Representative
Careers at Crown. Process incoming calls from Crown customers and Service Technicians .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while effectively managing customer interactions and technician dispatching. Proficient in Microsoft Office and capable of multitasking in a fast-paced environment.
Highest-signal resume keywords
Customer ServiceTechnician DispatchingMicrosoft Office ExperienceOrganizational SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPayroll ProcessingBilling ProcessingWork Order CreationRecord Maintenance
Soft Skills
Excellent Phone SkillsMultitasking Ability
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Service TechniciansCrown Customers
About the role
Key responsibilities & impact- Process incoming calls from Crown customers and Service Technicians
- Dispatch technicians
- Enter technician payroll hours
- Process parts and service billing
- Create daily work orders
- Maintain records and files
- Assist other departments as needed
Requirements
What you’ll need- Less than 2 years related experience
- High school diploma or equivalent
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Ability to multitask
- Legally authorized to work in the United States
- Individuals with temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire
Benefits
Comp & perks- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- Benefits package for full-time employees