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Customer Care Representative
Careers at Crown. Process incoming calls from Crown customers and Service Technicians .
Posted 10/7/2026full-timeHonolulu • Hawaii • United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while effectively managing customer interactions and technician dispatching. Proficient in Microsoft Office and capable of multitasking in a fast-paced environment.
Highest-signal resume keywords
Customer ServiceTechnician DispatchingMicrosoft Office ExperienceOrganizational SkillsPhone Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Phone SkillsGood Communication SkillsOrganizational SkillsMath SkillsAbility to Multitask
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Technician PayrollService BillingWork OrdersRecord MaintenanceLeadership Skills
About the role
Key responsibilities & impact- Process incoming calls from Crown customers and Service Technicians
- Dispatch technicians
- Enter technician payroll hours
- Process parts and service billing
- Create daily work orders
- Maintain records and files
- Assist other departments as needed
Requirements
What you’ll need- Less than 2 years related experience
- High school diploma or equivalent
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Leadership skills, technical experience and knowledge a plus
- Ability to multitask
- Legally authorized to work in the United States
- Must not require work authorization sponsorship now or in the future
Benefits
Comp & perks- Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
- Health Savings Accounts and Flexible Spending Accounts
- 401K Retirement Savings Plan with 100% company matching of the first 4% of eligible pay contributed; 100% vested in company matching contributions
- Company paid Life and Disability Benefits
- Optional supplemental term life insurance offerings
- Paid Parental Leave
- 9 Paid Holidays
- Paid Vacation accrued based on length of service and position
- Paid Sick Leave
- Birthday Pay for Non-Exempt employees
- Tuition Reimbursement up to $5,250 per calendar year
- Competitive wages
- Benefits package for full-time employees